AutoNation Buick GMC Henderson

I've always been hesitant to get work done at the dealer because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I had an issue with a "service airbag" warning on the dash. I was told after a diagnostic that a sensor in the front bumper was faulty and needed replacing. In a moment of weakness and fearing that airbag components were out of my league for home repairs, I agreed to have the work done even though the price quoted was over $450. I paid the ticket which had a misc. charges line item of almost $35. When I questioned this, I was told it was to pay for shop incidentals such as towels and things like that. I found this amount unusually high since they only replaced an electronic component that you could hold 3 of in your hand. The next day I took the vehicle back because the "service airbag" warning was still showing on the dash. Now I'm told I have another defective unit but to quell my anxiety of probably another $500 bill, was told I would receive "lots of discounts and no labor charges for the second sensor. Ok, they are working with me I thought. With some research, I found the first sensor was sold to me for $30 more than retail, the second was sold to me at retail minus 10% and that the sensor is available from gm parts direct for half what the first one cost. Ok, now that I'm feeling ripped off, I go under the car to find out how hard the parts are to exchange. They are in plain site, nothing to get out of the way, 1 bolt, 1 electrical connector. $256 labor. My contention after all this is that I was overcharged for the original part and grossly overcharged for labor. There was 1 hour and 45 minutes between my auth. to do the work and when I was told my car was ready. $256 labor. Enjoy that extra money because I won't be donating any more. After hearing from the dealership, I understand half the labor charge was for diagnostics. They realized half the labor was at the wrong higher rate and refunded $40. They had no answer for my complaint about charging $35 for shop supplies to plug in an electronic module or charging $30 more than retail for the part. No way would I trust them ever again. More

We found the car we wanted on Sunday when the dealer was closed. I decided to return and met with Steve Ballero. I found him to be very pleasant and helpful. His biggest concern was my comfort and making closed. I decided to return and met with Steve Ballero. I found him to be very pleasant and helpful. His biggest concern was my comfort and making sure I had what I needed by providing comfortable surroundings and answering all my questions and taking the car on a test drive. I really enjoyed working with Steve and consider him to be a #1 salesman. I will definitely refer anyone I know that is looking for a car to him. I found access to the dealership to be very easy and I'm sure that when the remodeling is done, the facility will be #1 as well. I brought the car back to have windows tinted and some work done on the headlights. Both jobs were completed promptly. I enjoyed dealing with everyone involved in closing this deal and getting the work done on the car. More

The employees made us feel as comfortable as possible as their dealership is currently under going construction. The trailer we were in got quite crowded toward the end of the day. However, the reason we w their dealership is currently under going construction. The trailer we were in got quite crowded toward the end of the day. However, the reason we were there was to purchase a new Terrain, we thought we could get a little better price but were satisfied with the deal. Overall it was a good experience. More

This was the best experience of my life...and I have had to buy at least 40 vehicles in my life. He was quick no pressure. They gave us a 3 day return policy a 90 day warranty and 2 years of oil changes and to buy at least 40 vehicles in my life. He was quick no pressure. They gave us a 3 day return policy a 90 day warranty and 2 years of oil changes and this was on a 13 year old used truck. I would highly recommend DESERT BUICK AND BRIAN in particular. They just won me back over to dealers instead of private parties. Thanks Desert Buick Love my new truck and have zero buyers remorse...I LOVE IT!!!! More

My recent purchase of my new "Buick Enclave" at your dealership was a great experience!My salesman Dick Wellon was very patient and informative. This was the first time I'd ever bought a vehi your dealership was a great experience!My salesman Dick Wellon was very patient and informative. This was the first time I'd ever bought a vehicle myself, and I must say he put me at ease, and got me through the process with calm and caring. At no time did I feel pressured or rushed. In fact everyone that I dealt with was terrific!I feel that I will always be well taken care of from your dealership should any problem ever arise. Thankyou all very much! More

When I arrived at the dealership I met with the salesman Larry Francis and I explained to him exactly why I was purchasing a vehicle. Which was to reestablish my credit. I also explained to him that I was l Larry Francis and I explained to him exactly why I was purchasing a vehicle. Which was to reestablish my credit. I also explained to him that I was looking for something dependable and inexpensive. Mr. Francis showed me what was available on the lot and was very patient with me as I made my decision. I purchased a 2004 Chevrolet Impala and was very pleased with the discounted purchase price. I was very impressed with Mr. Francis professionalism and willingness to assist me in getting exactly what I was trying to purchase. The next night while i was driving the vehicle to work, the temperature gauge appeared to rise and fall very rapidly. So After I got off work the next morning I returned to the dealership and met with Dave Thomas the Used Car Manager and explained to him that the temperature gauge appeared to rise and fall very rapidly in the vehicle. Mr Thomas apologized for the problem I was having with the vehicle and stated that he would be happy to send the vehicle over to the service department and have the problem fixed at no cost to me. I explained to Mr. Thomas that I didn't feel comfortable about the vehicle having the problems it was having and wanted to utilize the 150 miles/3 day return policy to select another vehicle. Mr. Thomas stated it was my choice to have them fix the vehicle at no cost to me or I could utilize their return policy and choose another vehicle. I stated to Mr. Thomas I would just rather choose another vehicle. Mr. Thomas made contact with the salesman Dick Wellon to assist me in selecting another vehicle. Mr. Wellon showed me what was available on the lot and was also very patient with me as I made my decision. I purchased a 2001 Pontiac Grand Prix and was again very pleased with the discounted purchase price. And again I was very impressed with Mr. Wellon's professionalism and willingness to assist me in getting exactly what i was trying to purchase. Mr. Wellon apologized again about the problems I had with the first vehicle and even special ordered an extra key that I needed for the Grand Prix, at no cost to me. Even though I had problems with the first vehicle I purchased. I'm very pleased with the excellent customer service I received and I'm very happy with the exchange for the second vehicle. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO OTHERS AND I WILL PURCHASE MY NEXT VEHICLE FROM THEM. OUTSTANDING JOB GUYS!!!!! Wesley More

Both David and Dick were very patient with me and offered the best deal. They provided Excellent Customer Service. I will be back to visit. Thanks the best deal. They provided Excellent Customer Service. I will be back to visit. Thanks More