AutoNation Buick GMC West Sahara

I tell you what, it gets worse and worse ever time I come to desert buick gmc. The "service advisor" does nothing to even try to help out. I brought my truck in for an oil change and the check engine light b to desert buick gmc. The "service advisor" does nothing to even try to help out. I brought my truck in for an oil change and the check engine light being on. First it took 4 days just to get the oil change done. And for the check engine light it also too 4 days to plug in the obd2 reader. I do work and my truck is my mode of transportation, never was i offered a vehicle to get me around while my truck was in the shop and neither was i given an explanation on why it took 4 days to complete something as simple as an oil change. If youre asking why not do the oil change myself, it is because i have 6 oil changes through my warranty. After them calling me and telling me the part/labor wasn't covered by my warranty I decided to just pick up my truck and take elsewhere for a second opinion. Upon arrival I was told it was going to be around $200 for the "diagnostic " which was never disclosed to me neither in writing, or verbally. All the emails sent to me by the "service advisor" said 0.00 for payment. How this "diagnostic " fee magically came to be is beyond me. Now I'm not being cheap or afraid to pay for a service but don't blindside me and act rude when I question it. You can tell this guy didn't want to be at his desk and is definitely not there to help out his clients. I know what comes next, the gm or service manager are going to say to reach out to make it better, but I know they heard me when I asking about the fees at the desk, why not come out then? Just give me my money back and I truly hope I never have to go to desert buick gmc again for any reason again. More

ARMANDO xxxxx IS ABOUT THE WORST SERVICE ADVISOR I'VE HAD TO DEAL WITH SINCE I STARTED DRIVING A VEHICLE. THIS WILL BE MY LAST TIME AT YOUR SERVICE CENTER. YOU GUY NEED TO HAVE SOME TYPE OF TRAINING ON & TO TO DEAL WITH SINCE I STARTED DRIVING A VEHICLE. THIS WILL BE MY LAST TIME AT YOUR SERVICE CENTER. YOU GUY NEED TO HAVE SOME TYPE OF TRAINING ON & TO communication WITH THE CUSTOMER How was the communication from the service department TO THE CUSTOMER. I MARKED 4 OF YOUR QUESTIONS BELOW AS VERY POOR. NO MARKS LOWER THEN VERY POOR. ARMANDO HAD SOME PRETTY GOOD EXCUSES, I HAD NEVER BEED LIED TO SO MANY TIMES. HE DOSEN'T KNOW HOW TO LISTEN TO THE CUSTOMER. HIS ADATUIDE IS ALL WRONG FOR DEALING WITH THE PUBLIC. THIS SHOULD TAKE CARE OF NOT GETTING TAKEN CARE OF. MY Rating for this Service Center VERY xxxx POOR, Would you recommend this service center, NOT NO BUT xxxx NO. NEVER More