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AutoNation Ford Gulf Freeway

Houston, TX

4.5
890 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 890 reviews

August 04, 2022

I came to AutoNation with the intensions of making a purchase on a new truck, I located on the lot what I wanted, but was not getting any attention from the sales persons, I finally asked someone who I More

by niles7981
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domingo Sauceda
Aug 07, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 29, 2022

Though I arrived 10 minutes later than my appointment time, I was received warmly and after signing in, my car was taken for oil change etc. Overall satisfied with the services. More

by tmrrmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla
Aug 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 29, 2022

F150 was in service and ran into Marcus Lopez, your new service director. everything went well. Thanks More

by stevensorkin738
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Lopez
Aug 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 29, 2022

If i could give ZERO STARS I would! This will be the LAST time I go to AutoNation on Gulf Freeway. The tech people in the back scratched my car with their car wash machine! And I know f More

by jasmine12374
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mykaela
Aug 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 29, 2022

The service writer was professional. He explained how the process worked as did Mike and the GM. They finished servicing my vehicle before the time estimate. More

by Johnny Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad, Mike and GM
Aug 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Johnny, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 28, 2022

Great communication on my recall item and provided transfer to and from dealership…. Service department will make it right ! More

by Vrlet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
Aug 01, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

July 28, 2022

Great service and Jose was helpful and kind. He went above and beyond to make sure all my vehicles needs were met and answered all my questions. More

by Flormherrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 28, 2022

I appreciate the way the service was the battle for the nation they looked out for me to have a better car and they also gave me a chance to get parts where is I had a problem with the other forward please More

by Wandadeaver60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
Aug 01, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

July 26, 2022

Did the work to pre-qualify me before arriving at the dealership and made the process as short as possible. More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wilson
Jul 30, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Chris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

July 26, 2022

This is my second vehicle to purchase from Jordan at Autonation Gulf Freeway. All aspects from ordering to delivery went smoothly. I definitely recommend. More

by tsfa1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Jul 30, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway. As one of our valued customers, we want to sincerely thank you again for your business and we hope to see you here again down the road!

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