Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
886 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
Contact Dealership

12227 Gulf Freeway

Houston, TX

77034

Directions

By Type

Showing 886 reviews

July 02, 2022

Fast, efficient service with a very nice waiting room with good wifi and TV. They keep you informed on the progress of your service work. Great experience! More

by WOH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
8533 Aaron Johnson
Report | Print
Jul 04, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 01, 2022

Always customer focused, polite and works with customer for best options and value! Thank you Auto Nation Gulf Freeway! More

by Happy Ranger Customer!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Jul 03, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2022

Good customer service with excellent team providing detailed information on product and advices. Combined with a beautiful outlet More

by Ade freshmilk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madrid
Report | Print
Jul 04, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 01, 2022

Great buying experience! Cam & Oscar we’re very proactive, professional and easy to work with. Highly recommend! More

by Shnelleyb Sbolek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cam, Oscar
Report | Print
Jul 04, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 30, 2022

The service was excellent and said it would be ready that same day but at 5:00pm I called and they said it was not going to be ready until tomorrow. I just wish I could have been notified. More

by dorasal1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Jul 03, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

June 29, 2022

Great Staff! !! Very Welcoming as soon as I entered the dealer. Walked out with content with my purchase. More

by Perez.mina0304
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jair and saul
Report | Print
Jul 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Perez, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 27, 2022

Have been doing business with Autonation Gulf Freeway ,For many years since 2012.And would never trade them for anyone else.,The best Coustmer Service And great Staff that make me a very satisfied custom More

by Jluismel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikayla Service Adviser/Mr Hugo
Report | Print
Nov 23, 2022 -

Jluismel responded

As I thought.And believed y’all were the best ,Since then things have changed . I never disclosed what I was told after I bought my car. Rust issues never disclosed to me .Until my hood started to rust.They fixed the issue, I told Ford they would have to buy my car back.If it happened again.,Because of that, They awarded me a lifetime oil change and rutin maintenance. As long as I own my car .But now they are saying no . Not good Coustmer service.As I thought .Be careful,before you sign a contract with autonation.GFW Houston,Now I wouldn’t recommend them to anyone…

Dec 24, 2022 -

Jluismel responded

Seven years ago I bought my Ford Fusion from Autonation Gulf Freeway Houston ,Was very happy to do business with them then .But now I would be never trust them again.Really disappointed with there customer service and.Them not disclosing issues with my car.Before I bought it. Becarful before you sign the contract.

Jan 11, 2023 -

Jluismel responded

Very disappointed in the.What I thought was great Coustmer service .wow was I wrong,Be careful before you buy a vehicle from Autonation Ford Gulf Freeway Houston.

Sep 09, 2023 -

Jluismel responded

Mr Hugo,Always was very Coustmer helpful and always, Willing to the xtra mile to.Make his Coustmers happy and. Making sure they come back as a happy customer.As i did. And I’m sure I wasn’t the only one..Would like an apology.And whatever else.So we can put this behind us.

Apr 10, 2025 -

Jluismel responded

Poor Coustmer Service,Not Disclosing information information, Before purchasing a new vehicle. And making promises they don’t keep.

June 26, 2022

The absolute best service team in the Houston metropolitan Area! See Sal & Cameron for the top of the line service. More

by orozco0220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal & Cameron
Report | Print
Jun 28, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 26, 2022

No one went over the service of my truck of recommendations of coming up need it services the cashier was frustrated as she couldn’t find my keys and when she did she slammed my key with my re More

by solang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier
Report | Print
Jun 28, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 25, 2022

Very prompt and not pushy at all. The quickest car buying I have ever done, More

by damrondc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram Mishra
Report | Print
Jun 28, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
48
49
50
...
89