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AutoNation Ford Gulf Freeway

Houston, TX

4.5
886 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 886 reviews

February 27, 2022

This dealership is great also professional, easy going and friendly with customers very satisfied with my experience here More

by JACastro91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Loaiza Aviles
Mar 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2022

Always professional and very courteous in getting the job completed. Always greeted with respect and a smile. Have been going there for all of my vehicle maintenance for almost 20 years. More

by awilliams46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidie Crump
Mar 01, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 25, 2022

Always courteous and very helpful getting done what I need. They even washed my truck! More

by jmiller9669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla
Mar 01, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 23, 2022

Greatl dealership been coming for 15 years on my third vehicle as soon you walk in the door they always ask if you need help. More

by Robert.trevino48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Castillo
Feb 26, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2022

Good dealership where I have purchased several trucks and plan to buy another when inventory and price allows. More

by mecplb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla
Feb 24, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 22, 2022

Took my car in for a recall. Waited in the service area for about 2.5 hours. Finally I went to the service desk and asked about my car. They said at that time there was no recall More

by betieperez
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dont know
Feb 24, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Betieperez, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

February 22, 2022

I do not recommend that you buy cars at this dealer, both the sales and the service are terrible, it seems that everyone agrees, you buy a car and after you buy it they no longer know you, when you want them More

by carlosfuentes
Recommend Dealer
No
Employees Worked With
Carlos
Feb 24, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Carlosfuentes, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

February 21, 2022

Nunca me contesta el agente que me atendió me dijo que las piezas llegaban en 4 días y hasta el día de ahora nunca me volvieron a llamar More

by Castrokelvin921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul y José campuzano
Feb 24, 2022 -

AutoNation Ford Gulf Freeway responded

Kelvin, gracias por tomarse el tiempo para dejarnos comentarios. Hemos compartido su experiencia con nuestro equipo de administración para su revisión y seguimiento.

February 21, 2022

The employees, especially in the service depart are rude and unprofessional. They NEVER greet you as soon as you walk into the building. You will stand there for quite awhile until someone actually acknowle More

by Sheila Leonard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose and Some other older lady in service can’t remember her name. Heidi??
Feb 24, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Sheila, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Feb 24, 2022 -

Sheila Leonard responded

Great. Hopefully that will make some much needed changes.

February 20, 2022

My time at the dealership was ok nothing special just sitting around waiting watching tv looking online you know just waiting could add coffee if i wanted to but i don't drink coffee the people out side More

by Keith.tharp931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't remember
Feb 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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