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AutoNation Ford Gulf Freeway

Houston, TX

4.5
886 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 886 reviews

February 17, 2022

The buying experience was fantastic. The first few years with the service department was nice, however over the past year I've seen a significant drop off in service. More

by dbragg21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 19, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 16, 2022

Mrs. Crump is always my go to! She is great to work with for my vehicles service needs! More

by NMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidie
Feb 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 16, 2022

Manuel Reyes is a great salesperson. Finance was easy also. The dealership was so clean also. They got me in an out in ample time--thanks guys More

by srob0380
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Reyes
Feb 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

February 15, 2022

Good price for the trade in Gio the sales guy was helpful and working hard oon getting everything lined up as fast as possible More

by ff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovan Acosta
Feb 17, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 15, 2022

Our salesman, Ram, was very helpful and I never felt pressured to buy. He helped me set up the Ford Pass and pointed out the features. The price was right too. We had to wait a bit long to meet with More

by Shawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram
Feb 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 15, 2022

So I Iooked up the truck I wanted on the internet and it was there. Walk in met Jose and traded in my expedition and bought the truck of my dreams. More

by 6800
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 17, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 15, 2022

Extremely unprofessional. Absolutely no communication or accountability. I have purchased a vehicle at this dealership in the past, but their service department tarnishes the More

by Kevinpassman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dep
Feb 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help.

February 11, 2022

Great group of men and women that go above and beyond to meet my needs.. thank you guys and keep up the good work. More

by Jassen Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Feb 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Jassen, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!

February 10, 2022

Jose made the car buying process painless. He followed up on and resolved all issues in a timely manner. I highly recommend! More

by Jeff Russi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuevas Viera
Feb 12, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jose here at AutoNation Ford Gulf Freeway! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 08, 2022

My truck was supposed to take 2 hours to complete on a recall check up. Instead it took 7 hours. Every time I come there for service someone drops the ball. My truck was passed to another service technici More

by kperkins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I don’t know who worked on my truck.
Feb 12, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2089. We look forward to hearing from you.

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