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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
882 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 882 reviews

January 05, 2022

Makaiyla Madrid, who waited on me in the service department was AWESOME! Keep her and move her up. More

by Manders926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Makailya Madrid
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Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2022

I was originally quoted a higher estimate to complete the repairs. When I got my repairs completed, the final price was about 12% cheaper. The repair on my vehicle was quoted to take about 4 - 5 days to get More

by s.chamblee1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal my service advisor
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Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2022

this dealership has no communication with its customers. they let the vehicles sit in the shops for weeks until the customer has to bug them everyday for an update. More

by penaandrew798
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
the whole service department.
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Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 489-2089 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 02, 2022

Serve was good. Truck was clean once I left. Checked in for my appointment at 3:00 pm. Didn’t leave until after 7:00 pm. Not good. More

by Rons_radical_rides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

January 01, 2022

Always nice and easy to work with. The only issue I have is that they didn’t put the reminder sticker on my windshield. More

by mty5008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 28, 2021

The dealership and it's staff provided an excellent service from the moment I arrived. More

by Freyest88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Loaiza Aviles, Sydney Thorp
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December 28, 2021

Thank you Autonation Ford for an awesome experience. The service staff members were very polite and compassionate (Erin H). She kept me updated throughout my repairs and alerted me when my vehicle was ready More

by morado_cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin H
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December 27, 2021

Good experience with staff. They where all friendly and very informative on all the veichal i was interested in. More

by Javier820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson
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December 25, 2021

Great sales person, everything ready when we got there and they respected or time. Car looked fantastic, treated good on trade and overall deal was great. More

by Bill Peek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk
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December 24, 2021

Bad service lie that my truck was ready still has a broken mirror that part of the safety I would think that would make,it a, priority More

by Rossi Garcia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmady
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