AutoNation Ford Gulf Freeway

Took jeep there on Monday and Thursday late get a call stating they cannot work on jeep has to go to jeep dealer. They know I'm coming and why.. Took to jeep dealer and they didn't know anything about stating they cannot work on jeep has to go to jeep dealer. They know I'm coming and why.. Took to jeep dealer and they didn't know anything about my jeep coming. Had no idea. So I had to start over. More mad that autonation ford had jeep 4 days before call that they couldn't fix it. Extra time without a car having to borrow one to go to work or get rides to work. Very inconvenient. And still waiting on jeep dealer to tell me what's wrong and needed fixed. Just ridiculous. More

Kept vehicle for 15 days, for what should be no more than 3 day job. 3 day job. More

Sent car for 65 mile check up, inspection sticker and 2 warranty recalls. Left car off at 8:00 am— never heard from service advisor — could not get ahold if service department. Went back to dealership at warranty recalls. Left car off at 8:00 am— never heard from service advisor — could not get ahold if service department. Went back to dealership at 5:30pm and car not ready. called service advisor next day to get update— car was ready by noon. Service department was awful— i1st time this has happened in our 15 years of buying and servicing our cars there!!!! Not happy. More

Ram was incredible and the dealer pricing, process, and staff were just great ! I will be returning there again for my next truck purchase. staff were just great ! I will be returning there again for my next truck purchase. More

Great service so far haven’t had any problems service lady was great explaining n lady was great explaining n More

Wonderful transaction. My 2nd f-150 with the dealership. My salesman, Edward, made the transition extremely easy and executed flawlessly. My salesman, Edward, made the transition extremely easy and executed flawlessly. More

Clean transaction. There were ZERO added on surprises - the price I paid was exactly the advertised price, the transaction was fast, and the finance exactly what was advertised. No bait and switch, no $100 the price I paid was exactly the advertised price, the transaction was fast, and the finance exactly what was advertised. No bait and switch, no $1000 charge for "invisible paint protectant", no ugly $500 pin striping, no $500 cloth fabric stain guard. Transaction mostly all online. Would recommend to anyone. More

I have been coming to this dealership since I purchased my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representat my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representative, Heidie Crump was SUPER sweet and extremely helpful. More

they made me an appt. for a saturday am which is what i wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire rotation. in an hour. fast, friendly service. done. thank you. truck cab could/should have been cleaned up before returning it to me I noticed. I needed to do it anyway.. ie vacuum, armor all dash etc.. More

The dealership is very professional in appearance, as well as the employees. When looking for a vehicle, we received good customer service. We found a vehicle to purchase and it did have some blemishes, well as the employees. When looking for a vehicle, we received good customer service. We found a vehicle to purchase and it did have some blemishes, but it was in the agreement that they’d fix it. We were told it would take about a day and our vehicle would be pushed to the front to be fixed asap. We left it there on the Friday that we bought it. It was not fixed until the upcoming week. A leak was found while they washed it and water was getting into the trunk, before we drove it off the lot. This was promised to be fixed also. We dropped it off Friday evening and were told it would take about a day to get fixed. Did not hear anything about it that Saturday, so I finally contacted them Sunday afternoon. It was not ready yet. I doubt I would’ve been notified if I didn’t initiate contact. A couple days pass and it was finally delivered to my house and the next day I gave it a wash. The leak is still there. I’m not even sure if it got fixed at this point, or if they just didn’t check to see if it’s still leaking. Either way, I’m not impressed with the customer service at all. More