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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
900 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 900 reviews

October 12, 2021

Horrible customer service, don’t recommend to take your vehicle for service to this location. More

by johnarango7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal, Nicole
Report | Print
Oct 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (713) 489-2089 at your earliest convenience and we will do our best to resolve this with you.

October 12, 2021

As always, I truly appreciated the professionalism from my service advisor. She always has a great attitude and willingness to provide great customer service. More

by awilliams46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Report | Print
Oct 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 11, 2021

Heidi is always our go to person when we schedule a viist to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visit More

by nwminter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Oct 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 11, 2021

Pricing was up front and without dealer add insult or markups. Jordan made the experience a great one. More

by FixinTX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Martinez
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Oct 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 08, 2021

I need to be working there. I was the one calling them for updates. Poor. More

by stephany872012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal, Erin,Heidie
Report | Print
Oct 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help. Take care!

October 08, 2021

Very pleasant experience, not like the last one. The mechanics still managed to get black grease on my light tan carpet. The brake work is great at a very fair price. More

by Emilydale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hedie Crump, service advisor, very pleasant person to deal with.
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Oct 11, 2021 -

AutoNation Ford Gulf Freeway responded

Hello Emily, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

October 06, 2021

Heidi is truly amazing, she always goes above and beyond to make sure the service on our vehicle is done in a timely manner. We always have the best experience with Heidi and won’t see any other service rep More

by mgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Report | Print
Oct 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2021

No one answers phone when calling, Insufficient Tech Advisors, and brake issue was not resolved. More

by Princess
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Marie Ashley (not the issue)
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Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!

October 04, 2021

Have always had good service from Auto Nation Ford at Gulf Freeway. Service writer (Heide Crump) is fantastic. More

by air-tex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heide Crump
Report | Print
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

Oct 08, 2021 -

air-tex responded

No complaints about service dept. at Auto Nation Ford. Have always had very good service, and notified of any issues with vehicle. My service advisor has always taken very good care of the vehicles I bring in for service.

October 04, 2021

Desired schedule made to fit my schedule. The work was done as scheduled within a reasonable time. The courtesy drop off and pickup was timely. . More

by cadatt13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Report | Print
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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