Back

AutoNation Ford Gulf Freeway

Houston, TX

4.5
886 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
Contact Dealership

12227 Gulf Freeway

Houston, TX

77034

Directions

By Type

Showing 886 reviews

September 16, 2021

9-11-21 Had my truck service. Said they check tire pressure but did not. More

by Johnny Moore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Heidi Crump was excellent, hard working.
Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Johnny, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Sep 18, 2021 -

Johnny Moore responded

When they finished servicing my truck. I noticed the invoice indicated they checked my tire pressure and all tires were at 35 PSI. However, the truck tire system said three were in the low 30 and one was below 30psi. When I got home and checked my tires my pressure gauge measured what the truck system indicated. However, my concern is maybe your employee is not performing his duties as expected. I also wondered if he or they actually rotated my tires like I requested. I will call on 9-20-21. I will say this. I was there for almost 2 hours, way to long for service. The good news is Heidi Crump is a very hard working individual. She was working non stop. She was polite and professional to everyone who brought their vehicle in for service.

Sep 20, 2021 -

Johnny Moore responded

Today, I tried to call the General Manager like the Dealership indicated. However, when I called the number 713-489-2089, I got a recording with options for sale, service and finance. At the end of this recording if gives a option to press zero to speak with someone or stay on the line. I tried this several times. After pushing zero it just sends me back to the above recording. If I stay on the line, it just disconnects me. Auto nation is making it very hard to talk with someone regarding an issues. Not pleased at all.

September 15, 2021

EEsta vez tubimos un excelente servicio eEl año pasado EEsta vez tubimos un excelente servicio e El año pasado estubimos ahi y la persona en ventas sentimos que nos ayudo. Hoy Mr. EDWARD hizo un excelent More

by Ibarra727@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Gracias por tu revisión positiva. Estamos felices de haberle sido útil. Siempre estamos aquí para brindar un servicio excepcional a un excelente precio, ¡esperamos que nos considere nuevamente en el futuro!

September 13, 2021

Good experience, especially with sales associate Roger Torres. Having done online research, we conducted test drive and made decision to purchase within 30 to 45 minutes. Unfortunately, the time from that More

by Kenneth C.
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Roger Torres
Sep 17, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 11, 2021

Although they were short-handed and I couldn't get information for a day or two, they correctly diagnosed the problem on my Ford Edge and it was ready ahead of the projected time. More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidie
Sep 15, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 09, 2021

The General Manger is rude not friendly at all good luck having him help you out if you need it , if anything talk to Saul the sales manager he will get you taken care of. They need to do a better job of More

by Yesidvl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul, Cameron
Sep 13, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

Sep 13, 2021 -

Yesidvl responded

I already tried speaking to the General Manager ( Brian Nicholson ) and o regret it I wish I had never come across him at all, he just didn’t care and wasn’t willing to hear me out he pretty much told me I was out of luck and as far as helping me out I should accept what Saul the sales manager was offering me because he would not do the same, I was taken back in his lack of professional and just his whole demeanor.

September 08, 2021

They kept my car for seven hours changing the oil and did not do the 3 recalls that I told them about. Then I couldn’t pay with my Ford points because they didn’t use Ford parts that are required to use Ford More

by ginaploss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea, no one introduced themselves.
Sep 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2089. We look forward to hearing from you.

September 08, 2021

We enjoyed our visit at AutoNation Ford. Paul was a great help. He was very patient as I learned the features of my new Ford Escape. I encourage anyone looking for a new car to stop by AutoNation For More

by Elma
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Elma, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 06, 2021

Valerie campo was great ! Had me had vehicle taken care of explain everything that was being performed regarding maintenance . She just awesome , and friendly person More

by Earce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Sep 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Earce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 06, 2021

Great people to speak with and the person I dealt with was great, she was very informative about what I needed done to the truck More

by Jr deluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 06, 2021

The issue happens too many times. Then they took a long The issue happens too many times. Then they took a long time to find out. No Loaner Vehicle when they keep my vehicle more than a week. Never call More

by LiamLac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal
Sep 08, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

Sep 08, 2021 -

LiamLac responded

Before rating, I tried to call him too many times but no answer. Thank you anyway, I don’t want any more headache.

...
78
...