Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Ford Gulf Freeway
Houston, TX
886 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 886 reviews
September 06, 2021
The service writer was very nice and helpful on work on my truck. Need more services writers the ones working were very busy and need to be recognized. my truck. Need more services writers the ones working were very busy and need to be recognized. More
by tlbryant63
Employees Worked With
Krystal and Brandon
September 06, 2021
I went in for my car to be serviced and immediately I was helped. Turns out the CSR whom supposedly scheduled me didnt. I wasnt turned away Valerie took care of me right away and made my appt. within the b helped. Turns out the CSR whom supposedly scheduled me didnt. I wasnt turned away Valerie took care of me right away and made my appt. within the books. More
by Jess
Employees Worked With
Valerie in Service
September 04, 2021
Service has really slipped. Ridiculous to have to make an appointment a week in advance to get an oil change. Looks like there is a larger sales staff than service staff. There were at least a half doze an appointment a week in advance to get an oil change. Looks like there is a larger sales staff than service staff. There were at least a half dozen greasy hand prints left on the sides of my vehicle after the tire rotation. More
by swdavis40
Employees Worked With
Don't remember
September 03, 2021
Very help and attentive of my wants .Even after purchase very helpful .knowledgeable about all warranties offered.offered the best deal possible.well go back again very helpful .knowledgeable about all warranties offered.offered the best deal possible.well go back again More
by Trevinoa821
Employees Worked With
Jordan Martinez
September 01, 2021
I purchased vehicle late so i left however i didnt see that the day light was not working. So i was told to bring it in, my husband cld spk to the Srv Mgr BEFORE GOING UP THERE & was told YOURE better of that the day light was not working. So i was told to bring it in, my husband cld spk to the Srv Mgr BEFORE GOING UP THERE & was told YOURE better off taking it to the Lexus dealership. Made an appt took it there Lexus TELLS me it was going to cost me $496.55 to look at DAYLIGHT. DEAN @ LEXUS MENTIONED SOMEONE took off the FRONT bumper AND DIDNT PUT IT BACK RIGHT. He showed me that the front hood and the bumper didnt align up. HE ALSO PROCEEDED TO TELL ME IF THEY REALLY AUTONATION CERTIFIED AND CHECKOUT THIS CAR THEY WOULD OF NOTICED THE HUGE GAP IN THE HOOD AND BUMPER. Cld Autonation s/w my Car salesman, he told me HE HAD TO TALK WITH HIS MGR ABOUT it. I then said if you the car was Auto Nation Certified then you would of seen that the front end didnt line up with the hood. The carfax had 0 accidents reported. Had this not been a luxury car i wouldnt be complaining. But dam im still in the 30 day window and feel they should be paying Lexus to look at it not me. This was told to them on 8/30 and still havent heard from them. Also told them that the keyfob battery was low and how could that be if i only have the vehicle since Aug 10? I should of at least heard back from the General Mgr. Lexus mentioned to be careful when you buy vehicles from places like that because they DO NOT THOUROUGHLY CHECK THE VEHICLES OVER .. NEVER AGAIN......... WORSE CUSTOMER SERVICE... EVER. THINKING ABOUT GIVING THE CAR BACK......I SHOULD AT LEAST HEAR BACK FROM A MANAGER AND NOTHING........ SALESPERSON WAS GREAT. More
by TABNVIC5
Employees Worked With
PAUL JONES
August 31, 2021
I was very impressed on how the sales guy helped me and my wife out, i liked that they were able to put my truck on hold till i gathered up the dwn payment to bring to them my wife out, i liked that they were able to put my truck on hold till i gathered up the dwn payment to bring to them More
by Saul tamez
Employees Worked With
Kirk
August 29, 2021
They have HORRIBLE communication. The service department is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would tak is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would take it back and go somewhere else. More
by collier0119
Employees Worked With
Crystal
August 29, 2021
Ram was amazing ! Excellent customer service above and beyond !! Could not have have been more pleased with our purchase and how smooth our purchase and delivery went thanks to Ram beyond !! Could not have have been more pleased with our purchase and how smooth our purchase and delivery went thanks to Ram More
by Dbtravel1
Employees Worked With
Ram
