AutoNation Ford Katy

Great Service! Car battery replacement, excellent work done by Tom. Appointment on line was very easy. Car battery replacement, excellent work done by Tom. Appointment on line was very easy. More

I only go to this dealership for my services, and it has always been top notch, timely and courteous. Never have had any problems. always been top notch, timely and courteous. Never have had any problems. More

I have only serviced my car at this location however I’ve been here a little over two years and this is the only dealership I will go to. My service advisor is simply amazing! He’s very thorough when ex I’ve been here a little over two years and this is the only dealership I will go to. My service advisor is simply amazing! He’s very thorough when explaining things to me and makes me feel at ease throughout the transaction. More

Set up appointment the day before. Got to dealership right at 7:15am and work completed very timely. Great service thank you Got to dealership right at 7:15am and work completed very timely. Great service thank you More

Staff was friendly and kept me updated on the repair progress. My van was repaired and returned quickly, I am happy with the turn around, Thanks! progress. My van was repaired and returned quickly, I am happy with the turn around, Thanks! More

The service schedule process was simple by phone and the service work was completed same day. Nicely done! service work was completed same day. Nicely done! More

Excellent customer service. I've been client since 2016 and I am very satisfied with the dealership. I've been client since 2016 and I am very satisfied with the dealership. More

They were one of the few dealerships to actually have NEW trucks on their lot instead of having to pre-order. Amir was great getting the process started and taking care of us. Unfortunately it took us 2 day trucks on their lot instead of having to pre-order. Amir was great getting the process started and taking care of us. Unfortunately it took us 2 days and 5+ hours before we could drive the truck off the lot. On day 1 (11am-2pm), Amir helped us getting credit checked and our trade-in appraised. It was ridiculously annoying that we walked in on day 2 at 9:05am (open) and the truck wasn't cleaned/detailed, gassed-up, and ready to drive off the lot. Amir scheduled us to be back for the NEW truck at 9am and asked the service guys to look it over the afternoon before we took possession. They just were not done “servicing” the NEW truck when we came back. I didn't quite understand why a NEW truck with only 20miles needed to be serviced before purchased. We managed to finish all the financial paperwork before the NEW truck was finished being serviced. Since we still had to wait and it was 11am we walked to Taco Bueno for lunch. On our walk back, Amir actually picked us up in our NEW truck as he had just filled up the gas tank. We still had to wait some more for them to wash/detail the truck. It was after 12:30pm when we finally left with our NEW truck. The actual purchasing process was quick but the waiting for the NEW truck to actually be ready to drive off the lot was ridiculous. If that's a sign of how their service department runs we'll drive a farther distance to other AutoNation Ford Service Centers. More

amazing service very good helping customers, thanks, they helped me a lot with my credit helped me a lot with my credit More

Staff is always helpful and answers all questions. Service was done in a timely manor, Service was done in a timely manor, More