AutoNation Ford Katy

All went very smoothly. It did take six months for the truck to get here, but that's just the way it is today. It did take six months for the truck to get here, but that's just the way it is today. More

Oil change can be faster. No sense to wait 3 hours. The shuttle driver doesn't knowing the area and spends extra time No sense to wait 3 hours. The shuttle driver doesn't knowing the area and spends extra time More

Great service very quick I was in and out two days tops and they have done a great job 👍🏽 and they have done a great job 👍🏽 More

My wife had a flat tire and had no choice but to go there, no one care i try to get my spare fix but help thy done me dirty 350 dollars to get your tire fix , i will never go there!!!!! there, no one care i try to get my spare fix but help thy done me dirty 350 dollars to get your tire fix , i will never go there!!!!! More

Management not willing to make effort for smart analytical decisions, drop the vehicle and it takes 6 days with no work performed. analytical decisions, drop the vehicle and it takes 6 days with no work performed. More

The salesman was very professional, he answered all our questions, even he gave us his cellphone number in case we have any other question, and helped us in the online process. questions, even he gave us his cellphone number in case we have any other question, and helped us in the online process. More

I came in to get a key made for my F250. . They quoted me $400 on the phone, then when I drove my F250 up there, I waited and waited, without being greeted, and finally tried to grab someone . They quoted me $400 on the phone, then when I drove my F250 up there, I waited and waited, without being greeted, and finally tried to grab someone to get them to talk to me. David told me he would be required to make 2 keys - at $400 each. I already had one functioning key, and did not need 2. He said he could not make just one key. I went to a competitor, Ryan Ford in Sealy (25 miles away) who not only made me just one key, they only charged $259 out the door. This is not the place I would take my vehicle, nor would I buy anything here. Go somewhere else where you can find honest people in Service. More

Overall the dealership seems to be efficient on handling most things and any questions that we have had. Our sales rep Oscar however has not been as helpful. We had our oil changed recently and David wa most things and any questions that we have had. Our sales rep Oscar however has not been as helpful. We had our oil changed recently and David was professional at all times. However, When we were told that they could not rotate the tires because the Lugnuts had swollen and they cannot get them off, we were disappointed. They could be replaced for $160 which is unheard of!!! This seems to be a manufacturing error by Ford because no other car I’ve ever had has had this problem. So instead of buying lug nuts there, we went to a discount tire store and got all of them replaced and tires rotated for $50. So not only were you over the top on pricing your error but you couldn’t even do it without charging. I find that ridiculous —— if it’s your error you should’veCorrected it. More

Fast and flexible with many choices of cars in different brands and various models for customers to select. brands and various models for customers to select. More

It was a quick and painless experience. They made sure my vehicle was in good shape for a road trip just like i asked. They made sure my vehicle was in good shape for a road trip just like i asked. More