AutoNation Ford Katy

Placing my bronco order was easy and painless as was taking delivery. The salesman and manager were very professional and kept there word by honoring MSRP taking delivery. The salesman and manager were very professional and kept there word by honoring MSRP More

Son Rápidos organizados seguro personas competentes totalmente recomendado vale la pena el sitio de espera totalmente confort totalmente recomendado vale la pena el sitio de espera totalmente confort More

We had a great experience at Auto Nation. Sam worked really hard to find us the right vehicle. Sam worked really hard to find us the right vehicle. More

it was pleasure doing business with AutoNation ford katy. Mr. Mark was my service advisor and I can tell he is the best, very good in communication and very very helpful Mr. Mark was my service advisor and I can tell he is the best, very good in communication and very very helpful More

Excelente atención muy buen servicio instalaciones muy cómodas para sus clientes con gran variedad de autos para escoger cómodas para sus clientes con gran variedad de autos para escoger More

Warranty is a joke. Bought gold package warranty to cover rear suspension. They denied my claim because the warranty said covers rear suspension equivalent to front susp Bought gold package warranty to cover rear suspension. They denied my claim because the warranty said covers rear suspension equivalent to front suspension. They said it was not equivalent because it did not use the same words and they cited parts not listed B.S. The fact of the matter is equivalent should be based off of the function of the parts. They obviously are selling a warranty with the intention of looking for a way to not provide coverage. Talked to a few representatives and one of them even admitted that the part I needed for my rear suspension was equivalent to a part listed on the warranty under front suspension. When I said you just admitted it now please approve my claim he responded “is there anything else I can help you wit” and tried to hang up on me. I had the warranty company on 3way with the service department and they heard the whole conversation. Autonation should be careful with the warranty they are selling because it feels in ethics like a bait and switch. I paid for the warranty expecting good customer service and delivery of an agreement. That is not what I received. If you buy a warranty from autonation which they will pressure or recommend you do, make sure you get in writing from them that equivalent means function of the parts not same name especially when front and rear suspension are completely different. More

Great team with great customer service! Thank you Matt, Ryan, Arron and George for all out vehicles. Thank you Thank you Matt, Ryan, Arron and George for all out vehicles. Thank you More

Absolutely horrible over the phone customer service. New sales man thought he would get cute with me in disrespecting me right off the bat. Then he hung up on me. Called to speak to a Mgr. I got anothe New sales man thought he would get cute with me in disrespecting me right off the bat. Then he hung up on me. Called to speak to a Mgr. I got another individual who disrespected me. I will crawl on my knuckles before I EVER buy a new car for cash from Auto Nation in Katy. If that’s how one is treated on the phone, I can only imagine the disrespect in person. More

I had a great experience finding my vehicle and purchasing it was an even better experience. purchasing it was an even better experience. More

Great service and perfessional and timing was about the time they said it would be done. time they said it would be done. More