AutoNation Ford Katy

Very Friendly enjoy going in to this dealership. Explain everything well I will be back to this location. Explain everything well I will be back to this location. More

Here is my RATINGS. 1. My First Visit: I sat there for two hours , waiting for the call. and watched the truck sitting outside. When I have asked the Service Writer, t 1. My First Visit: I sat there for two hours , waiting for the call. and watched the truck sitting outside. When I have asked the Service Writer, then I was called and I saw the person go to the truck and bring it to the front. 2. The Second visit last Friday, the 10th June 2022, just for an oil change and inspection and had appointment for 9 am, the service writer said it will be all day, and said there was a recall on the truck also. I had only 5560 miles on the vehicle. Note: I was dropped off at my home, but later on that day I was told that there is no pick up available after 3 pm. Next day I have to get the UBER, and pay them, to pick up the Truck. If the oil change was done, the Mechanic did not see the dust on the Engine, the leaves under the hood when it was opened. They were still there when I brought the truck home. I had to do it myself. The Service writer said that he will take care of washing the Truck.- DID NOT HAPPEN. Please send me the pictures taken when I brought the Truck in, as I have noticed something and want to make sure. Will let you know when I receive the pictures 1. Driver's side Picture 2. Passenger side picture I will be waiting for the pictures. - I have sent a message to the service writer this morning for the pictures but have not got them yet. Thank you Jay Vanga More

Very helpful and got my car back to me quickly. Eric was a big help. I ended getting more done to my truck than expected. But so glad I did. It is running great! Eric was a big help. I ended getting more done to my truck than expected. But so glad I did. It is running great! More

Our sales person Rob was great and the service department was quick and friendly. We have been very happy with the service we have received at AutoNation Katy Ford. was quick and friendly. We have been very happy with the service we have received at AutoNation Katy Ford. More

Great costumer service. I got a Ford Bronco Sport 2022. Everything went perfect. I recommend this dealership I got a Ford Bronco Sport 2022. Everything went perfect. I recommend this dealership More

This is a good dealership, they try to get you what you need regardless of the circumstances you are experiencing. recommended need regardless of the circumstances you are experiencing. recommended More

Customer service was horrible and the rep didn’t seem to care. It will be nice when things get back to normal and dealerships start having to try and keep customers and gain business. I didn’t even allow care. It will be nice when things get back to normal and dealerships start having to try and keep customers and gain business. I didn’t even allow them to repair the car, took it elsewhere. Worst experience I have ever had at a dealer for service or sales. More

Having visited several dealerships in looking for another vehicle and being very disappointed in the service and courtesy of the sales people we were very happy with Jake and was big reason we chose to buy o vehicle and being very disappointed in the service and courtesy of the sales people we were very happy with Jake and was big reason we chose to buy our car from Autonation Ford Katy. We were also very happy with David in the finance department. He was helpful and respectful of our decision to finance our new car elsewhere. Thank you for a very good buying experience. More

The autonation team were able to accommodate my order in a timely manner thank you! a timely manner thank you! More