AutoNation Ford Katy

went the extra mile helping me get my daughters explorer back on the road....will tell everyone how satisfied i was. back on the road....will tell everyone how satisfied i was. More

Our salesman was Michael. He is courteous, friendly and very knowledgeable about the vehicle. With the help of his son Mike they showed us all about the vehicle and how to use He is courteous, friendly and very knowledgeable about the vehicle. With the help of his son Mike they showed us all about the vehicle and how to use it. I would highly recommend both of them. More

They will lie to you and will add a bunch add ons on you vehicle. When you signing contract, they will push you so you do not have enough time to read thru what you are going to sign. They may only show the vehicle. When you signing contract, they will push you so you do not have enough time to read thru what you are going to sign. They may only show the signing paper but not showing any back sheet or term and condition. I made a mistake that I had already aware and not about to sign anything, but the finance manager lied to me that the document was already sent to the bank and he could not take them out as these are required. He promised me to cancel these protection for me within 30 days. He gave me a ghost number so I could not contact him and finally after pushing and copying store manager, I got his email and real phone number. I have been requesting ALL document that I have signed and also requesting him to cancel all un need protection but still not have any respond from this person. If you about to purchase anything from Autonation, be sure to ask time show all term and condition , read through it carefully and decide if you want it or not. More

Placing my bronco order was easy and painless as was taking delivery. The salesman and manager were very professional and kept there word by honoring MSRP taking delivery. The salesman and manager were very professional and kept there word by honoring MSRP More

Son Rápidos organizados seguro personas competentes totalmente recomendado vale la pena el sitio de espera totalmente confort totalmente recomendado vale la pena el sitio de espera totalmente confort More

We had a great experience at Auto Nation. Sam worked really hard to find us the right vehicle. Sam worked really hard to find us the right vehicle. More

Very helpful and punctual. My truck was ready when they told me it would be...very professional.....Thanks My truck was ready when they told me it would be...very professional.....Thanks More

it was pleasure doing business with AutoNation ford katy. Mr. Mark was my service advisor and I can tell he is the best, very good in communication and very very helpful Mr. Mark was my service advisor and I can tell he is the best, very good in communication and very very helpful More

Excelente atención muy buen servicio instalaciones muy cómodas para sus clientes con gran variedad de autos para escoger cómodas para sus clientes con gran variedad de autos para escoger More

Warranty is a joke. Bought gold package warranty to cover rear suspension. They denied my claim because the warranty said covers rear suspension equivalent to front susp Bought gold package warranty to cover rear suspension. They denied my claim because the warranty said covers rear suspension equivalent to front suspension. They said it was not equivalent because it did not use the same words and they cited parts not listed B.S. The fact of the matter is equivalent should be based off of the function of the parts. They obviously are selling a warranty with the intention of looking for a way to not provide coverage. Talked to a few representatives and one of them even admitted that the part I needed for my rear suspension was equivalent to a part listed on the warranty under front suspension. When I said you just admitted it now please approve my claim he responded “is there anything else I can help you wit” and tried to hang up on me. I had the warranty company on 3way with the service department and they heard the whole conversation. Autonation should be careful with the warranty they are selling because it feels in ethics like a bait and switch. I paid for the warranty expecting good customer service and delivery of an agreement. That is not what I received. If you buy a warranty from autonation which they will pressure or recommend you do, make sure you get in writing from them that equivalent means function of the parts not same name especially when front and rear suspension are completely different. More