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AutoNation Ford Katy
Katy, TX
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,973 reviews
May 02, 2022
Very good service. Brought my truck in for a recall notice and it was completed in less than 1 day. Service tech was responsive and communicated well through text mes Brought my truck in for a recall notice and it was completed in less than 1 day. Service tech was responsive and communicated well through text messages. More
by ryan.miller
Employees Worked With
David
May 01, 2022
I disappointed when I leave my truck there for one day due to recall. When I came back next day picking up inside were dirty lots dust and sand for the interior also the outside. So I ask the guy take to due to recall. When I came back next day picking up inside were dirty lots dust and sand for the interior also the outside. So I ask the guy take to the wash, for the interior I have to clean for my self very unprofessionally service. Other than that the service advisor were nice More
by Linhnguyen2773
Employees Worked With
Larenti Carl
May 01, 2022
Good overall but could be a little faster, especially if you scheduled an appointment ahead of time. Also, they need to bring back the loaner cars so I can actually get more of my services taken care of. you scheduled an appointment ahead of time. Also, they need to bring back the loaner cars so I can actually get more of my services taken care of. More
by Krhughes
Employees Worked With
Brandon
April 29, 2022
They need lessons on customer service in the service department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look a department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look at them. I didn’t ask them to change them for free. Just look at them. I left frustrated in the morning. When we come back to pick up the car, they tell me the rear rotors are very worn. So I bought a car that should’ve had new rotors and I was made to feel like a burden after my request and they checked the brakes anyways. Why tell a customer they won’t check the brakes and then go and check them anyways? Makes no sense. Did he just want to tell me no for the sake of it? Terrible service. More
by pss1978
Employees Worked With
Don’t know his name
