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AutoNation Ford Katy
Katy, TX
1,987 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,987 reviews
April 29, 2022
They need lessons on customer service in the service department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look a department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look at them. I didn’t ask them to change them for free. Just look at them. I left frustrated in the morning. When we come back to pick up the car, they tell me the rear rotors are very worn. So I bought a car that should’ve had new rotors and I was made to feel like a burden after my request and they checked the brakes anyways. Why tell a customer they won’t check the brakes and then go and check them anyways? Makes no sense. Did he just want to tell me no for the sake of it? Terrible service. More
by pss1978
Employees Worked With
Don’t know his name
April 27, 2022
We were very pleased with our experience. We knew we were going to order our truck and Jim Rodriguez, our salesmen helped us every step of the way. The cost was clearly spelled out and no c We knew we were going to order our truck and Jim Rodriguez, our salesmen helped us every step of the way. The cost was clearly spelled out and no changes at the end. More
by mwasson6
Employees Worked With
Jim Rodriguez and Alistair Dimmink
April 26, 2022
The service department seldom answers the phone and does not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car More
by Bill.Patterson31
Employees Worked With
David
April 25, 2022
Carl was great and had a wonderful personality always smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointm smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointment and very unexpected when I was never disrespectful. But other than that Carl get a 10/10 from me.. Thank you Carl for your professionalism More
by Ladysmile101
Employees Worked With
Carl
