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AutoNation Ford Katy
Katy, TX
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,973 reviews
February 14, 2022
I wasn't sure I was ready to sell and buy another vehicle, but working with all of the people of AutoNation Ford Katy - it was an easy decision. They made it a smooth transaction. I never felt pres vehicle, but working with all of the people of AutoNation Ford Katy - it was an easy decision. They made it a smooth transaction. I never felt pressured. I would go there again. Thank you!!! More
by dfmcguire
Employees Worked With
Stanley Cooper
February 14, 2022
This is the second vehicle I’ve bought from Auto Nation Katy and I’m very happy with how fair they are with the trade in’s. The salesman, sales manager and the finance guy have been awesome. I highly reco Katy and I’m very happy with how fair they are with the trade in’s. The salesman, sales manager and the finance guy have been awesome. I highly recommend this dealership….. they make buying a car painless and pleasant. More
by GregC
Employees Worked With
Amir Aldarwish
February 14, 2022
This was our first Ford purchase using AutoNation and I have to say they our salesman was very friendly, extremely helpful and made the whole buying process easy. Everyone employee we came across was eager have to say they our salesman was very friendly, extremely helpful and made the whole buying process easy. Everyone employee we came across was eager to assist. I would absolutely return to this dealership for my next automobile purchase. More
by Joe B.
Employees Worked With
Ryan Davis
February 13, 2022
Salesman was supposed to get me reimbursed for a faulty headlight on car purchased. I’ve reached out exclaiming this with a receipt that I had to pay for myself. Cause if I hadn’t the car wasn’t safe to d headlight on car purchased. I’ve reached out exclaiming this with a receipt that I had to pay for myself. Cause if I hadn’t the car wasn’t safe to drive after dark. Still waiting to hear back on this matter!!! More
by ChristianandJamieDavis
Employees Worked With
Abraham
February 13, 2022
Saw a great deal on a slightly used 2021 F250 (under 16k miles) and contacted AutoNation. Set up an appointment with Aaron who was outstanding from the minute we arrived at the dealership. No add-ons to t miles) and contacted AutoNation. Set up an appointment with Aaron who was outstanding from the minute we arrived at the dealership. No add-ons to the advertised price and a more than fair trade-in allowance on the vehicle I traded. Best car buying experience ever. Aaron followed up after the sale to ensure I was happy with my purchase. I highly recommend AutoNation and especially Aaron to all who enjoy being treated as a valuable customer prior to and after the sale. More
by Frank (from Bastrop)
Employees Worked With
Aaron, Big Mike
February 12, 2022
I had my own financing with a free and clear $12,000 trade. I already knew the car that I wanted. I did everything on line. The deal was a done with Justin Watson. Mr. Watson was grate to work with. He trade. I already knew the car that I wanted. I did everything on line. The deal was a done with Justin Watson. Mr. Watson was grate to work with. He put the entire deal together and gave it to Jake Hazlewood who is the most incompetent sales person that I have ever encountered. I live approximately 1 hour away from the dealership. I have made 6 blank trips to the dealership. He clearly does not value the customers time, None responsive, and compulsively lies. 32k on a vehicle with a broken bumper, a window that goes up and down on its own, 1 key that the previous owners dog used as a chew toy, and a whining noise underneath the hood. By far the worst experience that I have ever had in purchasing a vehicle. I felt as if I was an easy customer. I didn’t come in and try to haggle I’ll pay for the damages in scratched rims out of pocket. When I asked for the bumper to be repaired I simply stated if the dealership does not want to pay to repair it correctly please allow me the option to purchase a new bumper and just install it. Just to find out that they epoxy glued the bumper together. I will not purchase from AutoNation again, and I will discourage everybody I know to avoid this dealership. It is very clear that he does not value his customers. More
by Gerard Brown
Employees Worked With
Jake Hazelwood
February 12, 2022
Richard Baxley was a wonderful sales person to work with during our new vehicle buying experience. He was courteous, professional, friendly and very knowledgeable of his vehicles. He always went above an during our new vehicle buying experience. He was courteous, professional, friendly and very knowledgeable of his vehicles. He always went above and beyond to ensure he had answered all our questions and requests. After the purchase, he extended his service to us as well - he stated "My job didn't end when you left the store". His level of service is outstanding. More
by r_mtz56
Employees Worked With
Richard Baxley
February 12, 2022
Great job by Autonation Ford Katy. The service adviser I had signed up with was out that day so Randy took care of me and my Ford Escape. I brought it in for an oil change/tire rotation service but it turne had signed up with was out that day so Randy took care of me and my Ford Escape. I brought it in for an oil change/tire rotation service but it turned out my vehicle was in need of new tires. After picking out the tires for the car, I decided to wait for the few hours it was supposed to take. After about an hour, Randy came up and offered me a loaner vehicle to take home because the tires had to come from another site and the service would be taking significantly longer. I was given a beautiful Ford Expedition to drive back home and use for the afternoon until my car was ready. I really appreciate him going the extra mile for me. I have always had excellent service at AutoNation Ford and this is my first Ford vehicle but I plan to stay loyal to Ford for my future car needs. Thank you so much! More
by francieme
Employees Worked With
Randy
February 12, 2022
Always professional and respectful of my time. Very informative and communicative team. The new walk around software that shows the work they recommend is awesome informative and communicative team. The new walk around software that shows the work they recommend is awesome More
by Dbison888
Employees Worked With
Eric
