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AutoNation Ford Katy
Katy, TX
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,973 reviews
February 20, 2024
this is the second vehicle I've purchased from AutoNation Ford Katy in the last 2 years and they have always been very pleasant to deal with. Professional with excellent service. Ford Katy in the last 2 years and they have always been very pleasant to deal with. Professional with excellent service. More
by mike
Employees Worked With
Christian Falquez
February 03, 2024
I was a customer of this dealership for 10 years and bought three trucks from them over that time. I sent multiple people over there to buy there vehicles and always took my trucks there for service. In bought three trucks from them over that time. I sent multiple people over there to buy there vehicles and always took my trucks there for service. In October of 2023, I dropped my truck off to them for simple warranty work, and on October 25th, it was stolen off of their lot at 4pm in broad daylight. They didn't even notice it was missing for 2 days, but they then waited another 4 days to let me know about it. They assured me their insurance would cover the claim since it was on their lot, but that was not true. I had to file a claim against my own insurance, and they waited 30 days to tell me they weren't going to do anything and that I was on my own. They didn't have the courtesy of letting me drive a loaner vehicle while my insurance was settling the claim. In fact, the sales manager Aaron told me to my face that I was "lucky" I got to keep driving the loaner I had while my truck was there because "that's not their policy". I had to turn that in a week later and was without a vehicle for two months before it was all said and done. It was a constant shell game of who said what and who I needed to talk to and nobody knew anything or could give me any straight answers. They would not show me the camera footage of it being stolen but I've talked to other people who have seen it and the xxxxx were able to drive onto the lot and sit there for 30 MINUTES without anyone at the dealer noticing. In talking to other people, this is a very common issue with them and yet they still have customer's vehicles sitting in a dirt lot with no gate separating them from criminals that want to steal them. Their new car prices aren't much lower than other dealerships and they tack on a bunch of junk fees that are "mandatory". The salesman and sales managers are rude and pushy until you buy then you can't get them on the phone, and the service department is beyond incompetent. Avoid this dealership at all costs! More
by lewis.rob
Employees Worked With
Henry Sanchez, Rick Simmer, Aaron Lewis,
January 31, 2024
Great experience, great trade in value and financing! Salesman and general manger were both great to deal with and made the purchase experience go smoothly. Salesman "DA" was great and will take care of Salesman and general manger were both great to deal with and made the purchase experience go smoothly. Salesman "DA" was great and will take care of your new ford needs! More
by K McDonald
Employees Worked With
DA
January 18, 2024
I based my review on my salesman and I can honestly say it was the most pleasant experience of buying a car I have ever had. He presented Auto Nation Ford perfectly. it was the most pleasant experience of buying a car I have ever had. He presented Auto Nation Ford perfectly. More
by anson227
Employees Worked With
Esteban Arze and a gentleman who I worked with concerning my extended warranty who was also very easy to work with but I can’t think of his name.
