AutoNation Ford Katy

Attentive , on time and honest, David responded all of my questions and explained the recommendations. questions and explained the recommendations. More

I use to write service. This dealership gives the quality of service I fully expect. of service I fully expect. More

Took too long to complete work. Did not get updated on how the work was going and it seemed like I had to wait quite awhile after I saw it come out of the work bay. how the work was going and it seemed like I had to wait quite awhile after I saw it come out of the work bay. More

I bought the vehicle at AutoNation Katy and they have always been dependable with their service. They have provided quality service and advice, never high pressure sales either. always been dependable with their service. They have provided quality service and advice, never high pressure sales either. More

Always on time and ready for service. Agent very professional and friendly. They always suggest different options depending on your needs. Overall, I am very pleased with their service. professional and friendly. They always suggest different options depending on your needs. Overall, I am very pleased with their service. More

I had a great experience while looking for my new truck at AutoNation Ford Katy. Justino Morales was very professional and gave me the attention needed to help me make the right decision on my purchase. at AutoNation Ford Katy. Justino Morales was very professional and gave me the attention needed to help me make the right decision on my purchase. More

I have been buying vehicles from this dealership when it was Katy Texan Ford dealer years ago. I had an error code on my 2019 F-450 truck and called for an appointment and they said they could get me in tha was Katy Texan Ford dealer years ago. I had an error code on my 2019 F-450 truck and called for an appointment and they said they could get me in that day. When dropping off the truck Thursday morning they then told me it would probably be Saturday before they could even look at the error code. I was a little disappointed since we were leaving on vacation end of next week. So I said okay and they said most likely all that was needed was a computer flash. I was thinking then truck would be ready probably Monday. Monday came and went. Tuesday came an no contact so stopped by at lunch. Advisor told me it was in line to get to a tech but probably be Wednesday. I was out at lunch on Wednesday and stopped by to see what was going on. Advisor was out at lunch and talked to his backup. Still tech has not seen truck yet. I told him I would be picking up truck Friday morning regardless of what they were doing. Finally got a call late Thursday that truck was ready. A PCM flash update solved the issue. I picked up and looks like engine light is off now. Now I am rushed getting ready for vacation. Anyway, my biggest complaint is there is no reason for a vehicle to sit on the lot almost a week waiting to be serviced. I think their quality of work is good but their scheduling leaves a lot to be desired. More

The entire purchasing process was very smooth. I talked to at least 10 other Ford dealers in Texas and couldn’t find a vehicle. At AutoNation, I was able to get the exact vehicle I wanted. to at least 10 other Ford dealers in Texas and couldn’t find a vehicle. At AutoNation, I was able to get the exact vehicle I wanted. More

Give attention to customer needs and the second issue is how the customer needs to leave the car for service and go home with out a loaner car or rental car, when I have a warranty. Most of the dealers prov how the customer needs to leave the car for service and go home with out a loaner car or rental car, when I have a warranty. Most of the dealers provide this to their customers, your place never never never has this , always tells me no car is available. It’s hard to leave the car especially when you have a medical issues. Thank you More

Best new truck buying experience I’ve ever had. Jerry Simmons was most helpful and, even after the sale, Jerry has contacted me several times by phone and email to ask about how I was enjoying the truck Simmons was most helpful and, even after the sale, Jerry has contacted me several times by phone and email to ask about how I was enjoying the truck and if I had had any questions or issues. I have had no issues and am enjoying my my first Ford truck since 1971 (when as a teenager my dad gave me a ‘61 F100 as my 1st vehicle. More