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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,973 reviews

November 30, 2023

Fantastic service! The repair was complete in the time given when I checked in! What could be better! More

by Stanjbrownell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevr
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Dec 02, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 30, 2023

Excellent hands on service. Polite and very knowledgeable sales and finance personnel. Intend to go back and buy or at least price more car(s). Ver pleasant experience and we bo More

by cmcleod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Falquez and Jaime Rojas
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Dec 01, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 29, 2023

My service was completed promptly and on my appointment time . Service writer was great too More

by Jim/Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Dec 01, 2023 -

AutoNation Ford Katy responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 28, 2023

Prompt customer service, honest and efficient. Cecil is very personable and helped me complete the lease ending process. More

by LisaA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cecil, Robert
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Nov 30, 2023 -

AutoNation Ford Katy responded

Hi Lisaa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 28, 2023

Great service department- Dustin as service advisor was excellent and was very professional and helpful. More

by Jimmortimer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Nov 30, 2023 -

AutoNation Ford Katy responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 27, 2023

They said that they were going to give me a vehicle wash after my oil change and never happen. More

by Ed2132003na
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Nov 30, 2023 -

AutoNation Ford Katy responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

November 24, 2023

Unprepared and did not do the things to ensure the vehicle was safe to drive. I started having problems the second day I drove it. There is a problem with the u-joint and your dealership knew I was More

by bunnybags13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Estaban
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Nov 30, 2023 -

AutoNation Ford Katy responded

Hi, we regret to hear that your recent experience was anything less than exceptional. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.

November 21, 2023

Autonation Katy service department is awesome, Randall was accommodating and took care of my request More

by dar5207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RANDALL LINNEY
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Nov 23, 2023 -

AutoNation Ford Katy responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Nov 23, 2023 -

dar5207 responded

Great service

November 20, 2023

Great attentive service. Very polite and thorough explanation of issues and options available for consideration. Will return with future vehicle issues. More

by magillsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 22, 2023 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2023

Horrible experience, went in due to ONE cylinder having a misfire, I check my codes, confirm cylinder 2 is misfiring, tech then claims I need 6 coils and 6 spark plugs and oxygen sensors replaced, and shows More

by Jvzx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
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Nov 21, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We hope you are willing to give us another chance. Please reach out to us at (281) 305-8949 so we can work towards a resolution.

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