AutoNation Ford Katy

They took good care of me and were very kind and explanatory, they answered all my questions. explanatory, they answered all my questions. More

Loved the pick up and delivery service. They were friendly and prompt. It made the process easy and convenient. They even called the previous dealership where I had the service done, to They were friendly and prompt. It made the process easy and convenient. They even called the previous dealership where I had the service done, to see if the warranty was still valid. More

Did good work, had the truck ready when promised. Attention to detail was good. Would recommend to others. Attention to detail was good. Would recommend to others. More

The gentleman I dealt with was courteous and prompt. He was knowledgeable and easy to deal with. No complaints. He was knowledgeable and easy to deal with. No complaints. More

My salesperson was great every step of the way and went beyond and above with my requests for the online purchases. He was responsive immediately to every request (and also kindly informed me of finds left beyond and above with my requests for the online purchases. He was responsive immediately to every request (and also kindly informed me of finds left behind in my turn-in auto!). The on-line experience was easy in most cases, except some on line forms could not be completed because of on-line system glitches and unexplainable error messages (like not accepting my name inputs-making completion of the on-line form impossible). I only have one correct name. I had to download pdf hard copy and send express mail. A few other things that would improve the process would be to use the image of the truck for sale, rather than stock images from Ford, on your web site. This is because the vehicle color was incorrect and the wheels were incorrect on your web site, creating some misrepresentation of the actual vehicle. One other concern, was your privacy statement, which suggested you could divulge any information (including my social security number) to a third party for MARKETING PURPOSES. I think this would be against the law and you should correct this statement in your policy, as there is no way of rejecting this and completing the process. Your link to your full privacy policy in the form is broken; so there is no way of evaluating what you are agreeing to..?? Otherwise, my experience was fine. If you correct these items, I think I could recommend you to others. More

We have received very quick and professional service! Thanks to Mr. Mike Ouida, the Service Advisor. He was so helpful, polite, and professional. I trust his advise every time I take my car there. Thanks to Mr. Mike Ouida, the Service Advisor. He was so helpful, polite, and professional. I trust his advise every time I take my car there. More

Very CALM yet bustling dealership. My first visit to a dealership where you were not accosted by salesmen before your entered the building. Everyone was courteous and provided the av My first visit to a dealership where you were not accosted by salesmen before your entered the building. Everyone was courteous and provided the available trucks that fit my list of specs. Appreciated the up front pricing, but yet they were willing to negotiate some of the items I deemed unnecessary. The dealer add-ons of window tint and spray in bed liner were a big plus. However, the appearance packages (approx $1200) were an immediate turn off. Estimate of trade-in was fast and reasonable. Overall, the best truck buying experience that I have ever had. Thank You!!! More

Have service warranty and they do a good job of honoring this, Easy to get appointment and wait time not too bad. Service advisors polite and expedient. this, Easy to get appointment and wait time not too bad. Service advisors polite and expedient. More

Store is clean an organized, advisers are helpful and polite. I’ve had service done on my vehicles here for the last 2 years since I’ve lived in the area. polite. I’ve had service done on my vehicles here for the last 2 years since I’ve lived in the area. More

my car still under warranty and needs transmission repair, the service guy told me that I have to leave my car there for at LEAST 2 months only to get a diagnostic, after that he will let me know how repair, the service guy told me that I have to leave my car there for at LEAST 2 months only to get a diagnostic, after that he will let me know how long do they need to have my car to be repair, which Im guessing will be another two months also they need to replace my radio screen and took one week to let me know that they order parts and because they are back order it may take 2 months to get the parts! thats insane, every time I need a repair the take a long time even for the small things, I got a oil service that took 4 hours when they told me that waiting time was between 45 min to an hour, And Im stuck with this dealership since we paid for a package service in advance and has to be that particular dealership, If you read this, DO NOT GO TO THIS PLACE, never good service More