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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,973 reviews

May 15, 2023

Very professional service and advise from the service rep. Not a long wait and you know work is done right. Great Job! More

by rswrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know.
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May 17, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 14, 2023

Awesome customer service on yesterday 5/12/23 Thanks to Gio Ricciardi, Thanks to you. More

by dionceaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio Ricciardi, Roderick Harrington
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May 17, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 13, 2023

The service was great once the service people stopped giving me the run around about my papaer work. Overall they did an excellent job. I'm very happy with their service. More

by rollsthorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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May 16, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 12, 2023

Very professional and quick service and offer recommendations other services. I really like the video of services provided. More

by ktownsend10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
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May 16, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 12, 2023

Sales personnel was great - the usual dealership experience, back and forth to the managers desk - but in the end they got the deal where it needed to be and all parties were happy. Post sales, I no More

by meck409
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek, Antoine
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May 16, 2023 -

AutoNation Ford Katy responded

We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 12, 2023

Buddy, my service rep, was top notch. Highly recommend you use him if you go to this location for service / repairs. More

by ctmichalski11
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy
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May 16, 2023 -

AutoNation Ford Katy responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Katy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 11, 2023

David in Service really looked after me. Very knowledgeable and helpful. Work was performed quickly and expertly. More

by mfwuktx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 12, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 11, 2023

The service was fast and professional. I will always use AutoNation Ford Katy for my service. More

by charles.kelleyaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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May 15, 2023 -

AutoNation Ford Katy responded

Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 10, 2023

The dealership is decent, the care we received from our salesmen was excellent! He was kind, didn’t rush us and explained everything in detail. More

by Ctellez1124
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Beltran
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May 12, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your kind words and this wonderful review! We always strive to provide personable and excellent customer service. Thank you again for the review!

May 10, 2023

Recalls service requests are always, "we will call when parts are available". They don't call and no service so far 2 out of 3 notices. 1 recall was addressed during a normal service, I think? More

by beauccb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
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May 13, 2023 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

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