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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,973 reviews

March 02, 2023

Everyone was very nice and helpful. Carl Robbins went the extra mile to show me the car that I was interested in by driving me to where they were so I could see all of them and choose More

by jrw_few
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Robbins, Jaime Rojas
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 02, 2023

I picked up my vehicle and recall repairs and it stopped on my in the middle of I-10 four days later. Now it requires “uncovered” repairs and I have been waiting over 48 hours for a diagnosis. More

by Tracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hello Tracie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 02, 2023

Fast and efficient service. Excellent customer service from go-to Service Advisor Tom L. Magee. More

by tagtexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom L. Magee
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

March 02, 2023

David was pleasant to work with. Though the issue I was having wasnt resolved the experience was pleasant. More

by Dbison888
Recommend Dealer
Yes
Employees Worked With
David
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 01, 2023

Great service, honest and efficient. They complete my job sooner than expected! Good people working there More

by Osteen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 01, 2023

I got Excellent service, I am very happy with my purchase. I like Autonation Ford Katy More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Algenis Correa
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 01, 2023

David did a great job getting my truck in and out of the dealership the same day. Great communications. More

by markstirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Carvin
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Mar 06, 2023 -

AutoNation Ford Katy responded

Markstirl, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 28, 2023

William Godfretsen was extremely helpful in the service department and went above and beyond to ensure I had a great experience! More

by h.Nicole.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Godfretsen
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 28, 2023

They took care my car for regular oil change and tire rotation efficiently, I like it . More

by Koyaulee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickel
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Mar 06, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 27, 2023

I have used this dealership before. I have had good experiences and not so good ones. This latest visit was a good one. They identified the problem and got my vehicle back to me in a rea More

by fdelgado6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario- Service Writer
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Mar 03, 2023 -

AutoNation Ford Katy responded

Hi, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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