AutoNation Ford Katy

Tom (the service rep) was knowledgeable and helpful. He was ready to help me and was careful to explain what the recall issue would involve. He was ready to help me and was careful to explain what the recall issue would involve. More

The service was good. My Service consultant offred me more than needed assistance for my truck, A couple of items were not on the truck maintenance schedule. they sent me My Service consultant offred me more than needed assistance for my truck, A couple of items were not on the truck maintenance schedule. they sent me a video of my truck inspection which I really appreciate. More

The service was good, communication was excellent . We will be using your service dept more ... We will be using your service dept more ... More

I was very satisfied with the experience that I had. Jake took very good care of my husband and myself. He answered every question that we had and even some that we didn't have. Jake took very good care of my husband and myself. He answered every question that we had and even some that we didn't have. More

My salesman Zachary was great and very helpful he answered all my questions. He made visit worthwhile. answered all my questions. He made visit worthwhile. More

I was greeted immediately, and though I have a Ram truck they were happy to help. I went to Ford because it’s nearly impossible to obtain an appt at the Dodge service center less than a mile away. they were happy to help. I went to Ford because it’s nearly impossible to obtain an appt at the Dodge service center less than a mile away. More

More than acceptable service all the way up to financing. Messed up the paper work and had the wrong trucks Vin number so had to restart. Of course the truck I was purchasing cost more and they just went abo Messed up the paper work and had the wrong trucks Vin number so had to restart. Of course the truck I was purchasing cost more and they just went about it without letting me know exactly how much more it was. New finance paperwork has the buyer and co-signer reversed. Didn't review it enough at the time since it was the second time we had to sign all the paperwork after the first paperwork mistake. Currently trying to figure that out. In normal finance fashion, added on a tremendous amount of extras that had to prices attached. Finance personnel said that he was "helping us out" and "taking care of us" as if it was free dealer add-on. Love the Truck, terrible buying experience that I'm still frustrated with, definitely got taken advantage of. Dealer had a "sellers market" attitude, wasn't too pleasant. Vehicle Service has been great, no complaints there. So many emails to leave a review. Well here it is. Buyers beware. Finance will push stuff by you without announcing all details or prices to stuff their pockets. Don't tell them what your monthly payment can be, they'll jack up interest rates above the lenders and they take that extra percentage home. Rediculous. Buyers beware. More

Great appointment reservations system with the App. Fast and friendly service staff. Will definitely recommend! Fast and friendly service staff. Will definitely recommend! More

Tom Magee’s the best. He has taken care of my service issues for 10 years and Mo has sold me several used vehicle and your sales force has also sold me a number of new tru He has taken care of my service issues for 10 years and Mo has sold me several used vehicle and your sales force has also sold me a number of new trucks! More

Mark was excellent. The service was fast and courteous. This is the best dealership I have been to. The service was fast and courteous. This is the best dealership I have been to. More