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AutoNation Ford Katy
Katy, TX
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,973 reviews
November 24, 2022
I was early on the schedule appointment and they took me right in. The service person looked up my chart and saw what I needed. I was in an out. In a timely manner. right in. The service person looked up my chart and saw what I needed. I was in an out. In a timely manner. More
by Carom06
Employees Worked With
William
November 24, 2022
It’s really a long wait until we received our EV Mustang Mach E, but it’s worth to wait. Richard Baxley was very friendly, professional and helpful in the whole process. We were informed every steps until t Mach E, but it’s worth to wait. Richard Baxley was very friendly, professional and helpful in the whole process. We were informed every steps until the transaction was closed. More
by Tuan Hoang
Employees Worked With
Richard Baxley
November 24, 2022
They did a great job. I had a tire issue and I went in without an appointment and they took care of everything in a reasonable amount of time. I had a tire issue and I went in without an appointment and they took care of everything in a reasonable amount of time. More
by dtaylor99
Employees Worked With
Daniel, Randy
November 23, 2022
I was sold the truck Ford F 250 2022 98K in such condition and I wasn’t aware of the paint damages on a roof. I found out about it in a month when I first time wanted to wash the car. Addressing thi condition and I wasn’t aware of the paint damages on a roof. I found out about it in a month when I first time wanted to wash the car. Addressing this issue to the dealership they denied anything and didn’t want to communicate with me. More
by ramizaz16
Employees Worked With
Amir Aldarwish
November 23, 2022
Employees were very friendly and helpful. My salesperson was well informed and I was happy with the experience. Always responsive and gave answers to my questions and concerns. My salesperson was well informed and I was happy with the experience. Always responsive and gave answers to my questions and concerns. More
by TOMLAVANT1955
Employees Worked With
Zachary Jaeger
November 22, 2022
This is always a professional experience. The timeliness. Professionalism of staff, short waiting time, clean environment and excellent shuttle service. Daniel Larenti is always phenomenal. The timeliness. Professionalism of staff, short waiting time, clean environment and excellent shuttle service. Daniel Larenti is always phenomenal. More
by Ema
Employees Worked With
Daniel Larenti
November 22, 2022
Pretentious and rude service personnel. Not customer service oriented and personally a bad attitude. I believe the dealership does not condone or know this person’s behavior but it is in th Not customer service oriented and personally a bad attitude. I believe the dealership does not condone or know this person’s behavior but it is in their house so for that reason they will not be getting my business back. I do t ant to personally name the service person because I do feel it’s an isolated issue, however too many issues to return for seconds. I complained about the lack of communication and rudeness to management, then the person I complained about calls me and raises his voice at me and begins to ask me if I’d complained about him and why. Basically policing himself. I’m never going back I’ll make sure any friends and family don’t either. Too many other business doing bare minimum customer curtsies to have to deal with places like this one. More
by Victor
Employees Worked With
Giovanni
