AutoNation Ford Katy

We have always had great service from Auto Nation Katy Texas. We have bought 2- cars there and will continue to to go there. Texas. We have bought 2- cars there and will continue to to go there. More

DO NOT EVER PURCHASE A CAR FROM HERE OR GO TO THEIR SERVICE DEPARTMENT! THE WORST CAR BUYING EXPERIENCE EVER. I purchased a 2019 Porsche Cayenne in May 2022, and it was the worst car buying experie SERVICE DEPARTMENT! THE WORST CAR BUYING EXPERIENCE EVER. I purchased a 2019 Porsche Cayenne in May 2022, and it was the worst car buying experience man could ever go through. I have already reached out to the corporate office in Fort Lauderdale, FL 5 times by phone, and there has not been any response. When I purchased the vehicle, I did not receive the vehicle for 7 days. The salesman at the time told me that I would get the car the next day or so. I thought that was a very vague timing. I had to speak to management to get more detailed information. He explained the process, in which the salesman could have explained. That was inconvenient because I had to drive up there to get the answer. When I finally picked up the car, the salesman stated the car hauler burst my driver side mirror when unloading the vehicle. He told me they have a ticket open to do the repairs and that they had to order the mirror. Also, when he drove it to me to sit in it for the first time, he brought it to me with a bolt in the tire. They replaced the tire with no problem, but they put two Pirelli tires on the back and two Contientials on the front. That's 2 different tires which means it will ride unevenly. About 2 weeks after I purchased the car, I actually ran over a large bolt, and it took 2 days for them to replace the tire, which was ridiculous. It was the rear driver tire that needed to be replaced. They told me they had no Pirelli's tires, and I could only get one when they manufactured more tires, which did not sound true. I contacted a tire distribution center, and they had the tire in stock. I reached out to the service department in concern, and I explained to the manager. He told me to go to that facility and purchase the tire, this was the manager over sales and service. I told him my concerns of why the dealer couldn't replace it with the same brand. I told him that I felt as if I was misled. I called the corporate office again, and she explained that it's only certain distribution centers that you all work with. None of that was explained, and that manager was very disrespectful and unprofessional. The next issue I had was that my check engine light and some other lights came on the dash. I called Porsche because at this point, due to the horrible experiences, I do not want Autonation Ford to deal with my car. From the last incident, I only want Porsche to work on my car. I knew I would need a loaner car because I did not know how long it would take to fix the car. My service advisor at Porsche told me they had none, but to check with Autonation Ford because they sometimes have them. He stated they have customers that buy Porsches from Autonation and may have some loaners. I drove to the service department, and as soon as I walked in, I did not get his name, but it's the advisor with red hair to the far right of where they work. The manager witnessed the entire thing, Don Datray. As soon as I walked up, and I said I have a Porsche with dash lights on, he immediately cut me off and was so rude and disrespectful. He yelled out that we don't work on those cars. I called the corporate office and got no response back. I told him I was not there for them to work on the car simply to get a loaner. So he was totally wrong on his approach instead of letting me explain what my issues were and what I was really coming there for. It wasn't to work on the car, but to simply get a loaner. I have had to come up there numerous times to get my extended warranty information, when that should have been given the day I signed for the car. I still do not have the extended sheet that explains the warranty. Coincidentally, my husband came into town the same time my tags came in. I had him pick them up because of the abuse that I had encountered. He said they were so rude to him, and he had never spoken with them before. Also, I told them due to the abuse that I have encountered with this facility, I no longer want to step foot in their doors. My mirror, which was hit by the car hauler, is in my possession. I told Autonation Ford that I wanted Porsche to put it on. He gave the mirror to my husband and did not explain anything. My service advisor at Porsche said that he reached out to them, and they were not going to pay Porsche to put the mirror on. They did not call me and explain that. They never followed up. I reached the corporate again, and no response. More