AutoNation Ford Katy

The service is so good at this dealership, it makes you wish all your vehicles were Ford. Excellent communication, no surprises, and everything was done correctly. wish all your vehicles were Ford. Excellent communication, no surprises, and everything was done correctly. More

Great service, dedicated. Mr. David call me to give me updates regarding my tire. Will definitely come back. Mr. David call me to give me updates regarding my tire. Will definitely come back. More

Promt courteous check in process and I truly appreciated the reminder call the morning of my scheduled appointment. the reminder call the morning of my scheduled appointment. More

Fast service and keeps you informed on whats needed and what was done . Same or next day appointments what was done . Same or next day appointments More

The sales guy was very respectful and super helpful. I loved every minute of the chance to serve me. The entire process from identifying the car, setting up the appointment and viewing the car was smoot I loved every minute of the chance to serve me. The entire process from identifying the car, setting up the appointment and viewing the car was smooth and seamless. He kept in touch and was professional. However once he handed off to other department after my agreement to purchase, things took a downward turn. I was not shown purchase agreement with the breakdown or total of my payment and offering all extras on to the initial purchase. I was only shown monthly payment with financing. This made me take the wrong decision. My vehicle was delivered a week after signing, which puts me outside the 5-day return window which was also not communicated to me as available! I never saw the documents I signed until a week later after I had pressured to receive them. I thought I should have received a copy of the documents the same night I signed! It would have changed the game had I seen the purchase agreement. I feel misled and deceived. The only consolation, upon finding out I can't return the vehicle, is that it is a clean car and I can live with it. Also I can drop so many unneeded protections that jerked up the total purchase price by 30% which I concluded was not worth it as I could have gone for a brand new car at that price that wouldn't have needed any extended protections but the free manufacturer warranty! Glad I could drop off some of the protections to save me some money! More

Dropped off my Ford Escape due to recall, they fixed it and left a gash on passenger door side. Customer rep was friendly enough trying to rectify the situation but anyone can understand why I would not wa and left a gash on passenger door side. Customer rep was friendly enough trying to rectify the situation but anyone can understand why I would not want to deal with their location again More

The customer service was excellent. The vehicle maintenance was completed in a timely manner. My car was returned to me neat. Thanks for a great experience! The vehicle maintenance was completed in a timely manner. My car was returned to me neat. Thanks for a great experience! More

The salesman Abraham made the process go smoothly and it was a good experience without frustration. was a good experience without frustration. More

i bought a 2021 ford 150 Raptor, still waiting for the front number plate bracket, contacted the salesman 3 times, but no updates. If I don't hear an update on this, will post a very detailed review on al front number plate bracket, contacted the salesman 3 times, but no updates. If I don't hear an update on this, will post a very detailed review on all the platforms. More

The representative with the dealership was fast and prompt with getting back to me about our service. prompt with getting back to me about our service. More