AutoNation Ford Katy

Marco sold us our Ford Explorer. He was fantastic. When we are ready to purchase another vehicle we will have auto nation at the top of our list He was fantastic. When we are ready to purchase another vehicle we will have auto nation at the top of our list More

I had a great experience at Autonation ford Katy. From the moment I was greated. The sales person Henny Correa, made sure all my needs were met. From the amount I wanted for my trade. To the delivery From the moment I was greated. The sales person Henny Correa, made sure all my needs were met. From the amount I wanted for my trade. To the delivery of my vehicle. I highly recommend Henny as a sales person, and buying a vehicle from Autonation Ford katy. More

I took my Exporer in for a recall repair and several other little things to take care of while it was in. Also I was impressed with the availability to have pickup and return service. Thanks to James fo other little things to take care of while it was in. Also I was impressed with the availability to have pickup and return service. Thanks to James for taking care of me. More

It's usually always a good experience at Autonation Ford. This time I am not 100% satisfied and that is the reason for 4 stars This time I am not 100% satisfied and that is the reason for 4 stars More

The quality of service was good. The website is misleading in the cost of service by only listing the labor cost and saying that there could be additional dealer costs. I was surpr The website is misleading in the cost of service by only listing the labor cost and saying that there could be additional dealer costs. I was surprised by the $100 cost of an oil change and tire rotation. More

Great experience. Very comfortable, very polite sales associates. Never felt like I was being taken advantage if Very comfortable, very polite sales associates. Never felt like I was being taken advantage if More

I brought my Ford Escape in for a recall. I made an appointment online. The recall notice said it would only be a day However, when I brought it in, the service agent, Tom, said it would be I made an appointment online. The recall notice said it would only be a day However, when I brought it in, the service agent, Tom, said it would be several days based on volume of work. Rather than have to leave it over the weekend, he made me a new appointment and I brought it back on Monday. The drop off process was smooth. Again, I was expecting several days. However I got called that same day that it was ready. Tom said he bumped it up in the queue in order to get it out. That was a pleasant surprise. The pickup process was easy and Tom brought the car around himself. He even offered to get some pine sap off my window for me. In the past, I have felt intimidated there as a woman in a male dominated environment. I was still the only woman I could see around me but it was better. Tom’s response was much appreciated. More

Great customer service, clean dealership, real nice customer service. Real good service department. My truck was serviced in a timing matter. customer service. Real good service department. My truck was serviced in a timing matter. More

We have gotten 4 cars from this dealership. Demi our sales guy is always helpful and gets us what we want, and need. He’s amazing! He finds the vehicle that is the right price for you, and what Demi our sales guy is always helpful and gets us what we want, and need. He’s amazing! He finds the vehicle that is the right price for you, and what you can afford. The other staff is not so friendly and the financing department is very pushy, rude and unprofessional. The service department is great but when you need to get your car back they take a long time to give you your car after it’s been serviced. More

Well to start out waited 2 hours for an oil change at 8am appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time a appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time as well and when asked for an update at the check out counter, the ladies at the desk were very impatient. I will never go there again More