AutoNation Ford Katy

Tom Magee is an excellent Service Advisor. He always takes care of my vehicle. The length of time my vehicle was in the shop for recall was long but Tom was upfront about the process. I apprec He always takes care of my vehicle. The length of time my vehicle was in the shop for recall was long but Tom was upfront about the process. I appreciate his honesty and comprehensiveness. More

1- Dealership Experience: Service personnel are careless about your issues; it takes for ever to provide a diagnostic of root causes, they do not communicate well each other - they provide conflict careless about your issues; it takes for ever to provide a diagnostic of root causes, they do not communicate well each other - they provide conflicting information and the quality of the repairs are poor. They do not even call you to report status... You have to be angry, talk to everybody there and call regularly if you really want your car fixed in less than a week, as simple repairs take no less than a week to get it done. This is unacceptable! 2-Performance of my Ford Expedition 2018 (less than 50k miles on it): The quality of my Expeditions is really bad in general; it has been in service more than 15 times over 4 years since I bought it. (about 13 weeks total of downtime) 3-Customer Service Line (1800 -392 3673) Do not attempt to call this number - the personnel responsible for the Ford Experience, makes it worse - They're useless as they cannot provide any help, but they keep you in the line for hours on it. 4-Other Dealerships: I did not get the service in another dealership because according to them, I did not purchase this vehicle there. 5-Loaner Car: This service has been discontinued by dealerships and it adds another layer of complications if you have to rent a car on your own. In summary, our whole experience with Ford-Katy, the vehicle itself, and its Customer Service at the dealership or (800 line) has been quite unpleasant these past four years to the extend that any time, my wife or myself consider having to go the dealership, we have to be pre-dispositioned to have a BAD/SAD day, because she depends on this SUV to transport our disable child to therapist and appointments three times a week. I am not quite sure how much this survey could help to make a difference, because I was also trying to speak with the GM about our issues - he never got back with us. However, one think I know for a fact is that excellence in service comes from the leaders on top and it is reflected across the company. I know that my problem will go away, the minute I choose to get rid of this SUV; but the point is that, I really hope this company changes its attitude towards its customers so current and/or future clients do not experience the same. More

Very helpful service department. I got an email regarding a recall on my vehicle. I was able to make an appointment the next day and got my car back that same day. I got an email regarding a recall on my vehicle. I was able to make an appointment the next day and got my car back that same day. More

Great customer service and I ended up very happy with how my car turned out. Mickel Ouida did a great job recommending what and what not to get done and that was super helpful. my car turned out. Mickel Ouida did a great job recommending what and what not to get done and that was super helpful. More

AutoNation Katy is a great place to purchase a vehicle. They are friendly, not fake. They also help maintain my vehicle by sending me reminders with coupons! Thanks! They are friendly, not fake. They also help maintain my vehicle by sending me reminders with coupons! Thanks! More

By it being my 1st time there, the team welcomed me like it was my 100th time..I felt comfortable with everyone and felt a sense of trustworthy.. I will have AutoNation to continue to service and maintain m it was my 100th time..I felt comfortable with everyone and felt a sense of trustworthy.. I will have AutoNation to continue to service and maintain my vehicle. More

Had an oil change and general service check. The two hour estimate turned out to be 55 minutes. Everyone was friendly, helpful and courteous. The two hour estimate turned out to be 55 minutes. Everyone was friendly, helpful and courteous. More

My service provider Tom Magee was excellent as always. He has always taken very good care of both of my vehicles for 17+ years He has always taken very good care of both of my vehicles for 17+ years More

I’ve had a great experience with Autonation Ford in Katy. I purchased my truck and was met with courtesy and professionalism. I never felt hurried or pressured during the transaction. The automotive care I purchased my truck and was met with courtesy and professionalism. I never felt hurried or pressured during the transaction. The automotive care department is also excellent. They were very thorough is diagnosing and fixing the issue. They also communicated well and kept me informed during the repairs. More

Excellent customer service. Sam was helpful and knowledgeable as salesperson. Thanks to all who made the transaction go smoothly, Steven, Rojas, and everyone, thanks to auto nat Sam was helpful and knowledgeable as salesperson. Thanks to all who made the transaction go smoothly, Steven, Rojas, and everyone, thanks to auto nation ford. More