AutoNation Honda 385

My car has a warranty issue and Tyler handled it expeditiously. I will be back. expeditiously. I will be back. More

Nice clean professional n courtesy nicely done ✅ I felt welcomed I would recommend anyone to have this experience welcomed I would recommend anyone to have this experience More

Even though this is a AutoNation dealership I feel there is a difference at 385 over the Covington Pike dealership. 385 is an hour away from by home and Covington Pike is 30 minutes. I choose to drive the is a difference at 385 over the Covington Pike dealership. 385 is an hour away from by home and Covington Pike is 30 minutes. I choose to drive the extra distance for the service personnel there. I feel that they give me honest fair pricing for my repairs and service. It is not cheap, and my car is old (10 yrs) but they know how to service my car and alert me to cost of repairs to come. I followed my old service advisor (Josh) to 385 and when he left service for sales, he introduced me to Doug Arnold. These two men are the main reason I return, I feel that they are trustworthy. They both have listen to me, offer options and put no pressure to make a sale. Doug has gone above and beyond in his duties even taking my calls on his days off and assisting me with what I need. He is the reason, as well as several others at 385 I return. I appreciate the technicians who have serviced my car taking pictures of the worn parts needing replacement so I can assess the needs of my car. I have had very good service and have not had to come back with a concern/complaint with the work completed on my car at 385. More

The people at the dealership were very professional and I could really tell how much the cared about the customer. could really tell how much the cared about the customer. More

Rarely on time. Takes an hr or more for a simple oil change. The employees in the service department always seem upset that they have to be there. You can request th Takes an hr or more for a simple oil change. The employees in the service department always seem upset that they have to be there. You can request the shuttle online, however when you get there no shuttle is available. More

Service was not good. Recommendations of services needed was after the fact and never offered while I was waiting at the dealership. So the visit to the dealership was rea Recommendations of services needed was after the fact and never offered while I was waiting at the dealership. So the visit to the dealership was really a waste of time and money. So I’m very disappointed with my visit. Give me the opportunity to decide if I want the additional service right then/there and not after you have done the routine maintenance I came in for. More

Tyler was very friendly. He made sure everything I needed done was completed and he answered a quesion about a billing charge that was not explained on the bill. He made sure everything I needed done was completed and he answered a quesion about a billing charge that was not explained on the bill. More

The service team was very helpful and I’m pleased with the service performed. Thanks! the service performed. Thanks! More

Doug Arnold at Honda 385 is the epitome of a service advisor. I have been working with Doug on my last few services and he truly puts the customer first. advisor. I have been working with Doug on my last few services and he truly puts the customer first. More

This dealership was very kind and helpful. They got me in and out quickly. I did not have an appointment and they were still willing to get my vechile in as soon as possible. They were very ac They got me in and out quickly. I did not have an appointment and they were still willing to get my vechile in as soon as possible. They were very accommodating. More