AutoNation Honda 385

IF YOU THINK YOU HAVE WARRANTY ON YOUR CAR, THINK AGAIN I will take you for a ride with the issue I am having with this business since January 24. This is issue with my 2023 CRV. On Jan 24 all the dashb I will take you for a ride with the issue I am having with this business since January 24. This is issue with my 2023 CRV. On Jan 24 all the dashboard alarms on this vehicle lit up. I have experienced similar issue with my 2018 CRV in the past and many people have, as I google and find out. Since the 23 CRV is under warranty, my wife took it to the dealership to find out what exactly happen to the car. They took in, inspected it and came back saying they need to order the part and it may take a few days, in the mean time the car is safe to drive if she wishes to use it until they get the part. Got a call that Friday 01/26 and was told I am good to bring the car on Tuesday 01/30. I dropped my car that day and waited for it to be fixed until about 5pm and texted to check. I got a call immediately and told that the issue was not really the part they were replacing, but some wire eaten by rodents. I ask for a picture and got the picture attached. I didn't really believe the story and I asked if I was driving this vehicle for the last six days in this condition but got no response. The following day I got a text saying my car is ready for pickup and I stop by after work. What I got there was a bill for $869 for the repair they claim to have done. I was pissed about it and after some negotiation I paid $415 and left with my car. Friday 02/10 around 8pm my wife went out and start the car and find out all those alarms are screaming again. The car was driven everyday since we get it back including that same day. This time, not only the alarms are screaming, but the steering wheel was stiff and to the extent that we can't even drive the car. But Saturday early morning I carefully drove it back to the dealership and left it there. Today 2/13 another xx rodent story follows another picture. I told the representative that I have three cars parked at the same driveway year round and why rodents would feed on the wires of this brand new vehicle and he was attempting to convince me with the story that the cover on this new vehicle was made from soy bean products: laughable, isn't it? I know warranty issuers always try to get out of it making up different reasons, but this makes me feel violated! I am refusing to pay 13 hours of labor cost and more for part as he presented. I decided to fight this. Wish me luck and stay away! More

Very pleasant experience, friendly and professional staff. I have been using service dept before considering a auto purchase, and was sold how well that portion of the dealership was run. staff. I have been using service dept before considering a auto purchase, and was sold how well that portion of the dealership was run. More

Great salesman and customer service when car is in for recalls or routine service. I often recommend 385 to my friend s in Collierville. I currently have three Hondas from this location. I wanted to hav recalls or routine service. I often recommend 385 to my friend s in Collierville. I currently have three Hondas from this location. I wanted to have them install a hitch system on the Pilot but cost was too high so I have to drive to Honda of Florance AL were cost is half you price. More

We are very pleased with the new car! Larry was a wonderful salesman who helped us through the entire process! Larry was a wonderful salesman who helped us through the entire process! More

Atrienne was great. She took good care of us. She was able to work her magic to get us a good deal. She took good care of us. She was able to work her magic to get us a good deal. More

Our salesman Brandon Galloway was helpful in answering all our questions and being honest in his answers. all our questions and being honest in his answers. More

They helped me find the car that was right for me. No hard pressure techniques No hard pressure techniques More

Doug in the service department was very helpful in solving my issue, he went above and beyond my expectations He gave me great confidence in the service department. solving my issue, he went above and beyond my expectations He gave me great confidence in the service department. More

The service Advisor was great. Had a great attitude and I didn't have a long wait to be serviced! Had a great attitude and I didn't have a long wait to be serviced! More

Fabulous customer service and wonderful products. I tell all of my friends to buy from them. I tell all of my friends to buy from them. More