AutoNation Honda Roseville

Service I was in town visiting my son and took my car in for service. When I came in to pick up my car the cashier was so rude!!! The tech who took my car was I was in town visiting my son and took my car in for service. When I came in to pick up my car the cashier was so rude!!! The tech who took my car was so helpful but when I had a question the cashier couldn't answer my question. So I asked to speak to e manager and she said they don't have managers working on the weekend so I asked to speak to the tech who got my car and she said NO that the tech was busy with others customers. So I signed the work order but would not initial the final estimate and she told me she wouldn't give me my keys. I asked her why I had just paid for the service and she said to bad you have to I initial so I initial under duress I have NEVER had this can of problem at the dealership I use in Fairfield and Vacaville. I will never use your service dept again!!! More

Worst customer service ever My daughter goes to school in Arizona, where the Honda dealership and service departments are excellent. They answer their phones, make service appoin My daughter goes to school in Arizona, where the Honda dealership and service departments are excellent. They answer their phones, make service appointments in a timely matter, and give you eye contact and acknowledgment when you arrive at their service center. Honda Roseville in the Automall is completely on the other end of the spectrum. After multiple days of calling, NO ONE ever answers the phone. Instead, a computed voice just keeps rerouting you . Our attempt to make an appointment on line looked to be promising until we came to the actual scheduling and weren't allowed to proceed. (another glitch?) We finally drove to the dealership (this is just for question about windshield wiper that wasn't working). We parked the car, no one came out to acknowledge us. We went inside, again, no acknowledgement again, went to the cashier where we were told we couldn't be helped as cashier is only for people picking up vehicles. We were sent to parts counter, again, nobody there. After 10 minutes we finally had a person to help! The elderly woman in front of us was redirected to a service personnel where she should have been sent to in the first place. And the same gentleman, "Ken", the only shining star over there, was kind of enough to take good care of us and got the windshield wipers squared away on my daughters car. We wanted to get the oil changed before she left, but will wait to get her back to her dealership. By far this is the WORST customer service I have ever encountered. I wouldn't purchase from them, and certainly not maintain my car there. More

Do not trust their words Internet salesperson had sent me an email with an out the door price of 2016 Honda Pilot. I've accepted his offer and scheduled to pick me up immediat Internet salesperson had sent me an email with an out the door price of 2016 Honda Pilot. I've accepted his offer and scheduled to pick me up immediately. Thirty minutes later I received a call from him and stated that it has be on Monday because the shop was closed on Sunday. Came Monday I have received an email from the salesperson that the manager made a mistake and the out the door price has gone up to $900.00 more. More

Untrustworthy: Do not keep their word I am looking to purchase a new, 2016, Mazda MX-5, Miata. They are just being released and are in great demand. I live in Reno, Nevada and called many I am looking to purchase a new, 2016, Mazda MX-5, Miata. They are just being released and are in great demand. I live in Reno, Nevada and called many Mazda dealers in California to learn what was available. I carefully screened the Dealers for good buyer reviews. Autonation had excellent reviews and Autonation had the exact car I wanted. At the time of my inquiry I learned that it had arrived in port and was due to arrive at Autonation in about one week. I told the New Car Sales Manager, Brad Tiplett, that I was willing to buy the car for cash and he assured me that the car was mine and that there was no need for a deposit. He then had Sam Condon, one of the Internet Sales Managers stay in further contact with me. Condon confirmed that the car was mine and we discussed payment and pick-up by an out-of-state purchaser issues. He told me that he'd get me an out-the-door price. While waiting for that car Mr.Condon contacted me to inform me that Autonation had two other pre-ordered cars that had become available and that he wanted to give me the first chance at them. I told him that I'd pass as I preferred the one we had agreed upon. He acknowledged my e-mail. A week passed without any follow up information from Autonation so I sent Condon an e-mail requesting the car's status. Carson Wittwer, another Internet Sales Manager (how many "Managers" do they have?), responded that the car had arrived in the showroom an hour before, he attached a complete Sales Contract with the out-the-door price and asked me if I still wanted it "as there are a couple of people interested in the car and I wanted to make sure you got your chance at it." I immediately responded that I did want the car and would pay a deposit for them to hold it until I could drive down to pick it up. Their immediate reply was "Right after I received your email, I went to my management and asked about the car and found out there is someone on there (sic) way with a trailer from Bakersfield to pick up the car tonight." So, the car that was mine and was reserved for me per the word of three of their Managers, was not mine. I guess they were holding me in reserve. Do not buy from these unworthy, dishonest and, unfortunately, typically sleazy, Car Salesmen. More

I visited the dealership this past weekend, January 20, 2014, and was looking forward to purchasing a Honda S2000. Prior from making the trip to Roseville, I contacted the used car sales department and wa 2014, and was looking forward to purchasing a Honda S2000. Prior from making the trip to Roseville, I contacted the used car sales department and was helped by a salesperson named TJ. TJ was asked various questions from any chip, bemished, or damages to the vehicle as I informed TJ that I will be driving from Fresno, CA to Roseville, CA. TJ insisted the car to be clean inside out without any damage to the paint beside the chip on the rear bumper. Upon arrival, I was disappointed after I inspected the car in person. The car was missing the passenger visor and the interior was overly spary with armor all. As I swipe my hand across the dash, my hand was dirty with dust and debris. The exterior of the car appeared to be fine but the front bumper was severly scratch on the lower portion of the bumper. There was a half of an inch scratch on the trunk on the passenger side which the metal was showing. The car was not what TJ described on the phone before I made the trip to the dealership. TJ offered to reduce the price by $500 for not realizing the visor was missing. I left the dealership disappointed and upset that TJ lied about the vehicle. I will not be doing business with Honda in Roseville again. More

We just got a great deal on our new 2013 Honda accord from Auto West Honda, Roseville! Our salesperson Casey Cutts and sales manager Sonny Gaea were great! Their professional yet easy going demeanor co from Auto West Honda, Roseville! Our salesperson Casey Cutts and sales manager Sonny Gaea were great! Their professional yet easy going demeanor combined with quality customer service heightened our pleasure of buying a new car. We would definitely recommend you see Casey at Auto West if you are buying a new car! More

Vincent was great to work with he made sure I got the color I was looking for my 2013 Honda Civic. The price was the best in the the greater area and they made sure everything was good to go. color I was looking for my 2013 Honda Civic. The price was the best in the the greater area and they made sure everything was good to go. More

Great experience with the best sales person Darcie Phipps!!!. Darcie gave us the best price for our 2013 Honda Accord and we never had to ask her for it :-) If you are looking for a Honda go to Autowe Phipps!!!. Darcie gave us the best price for our 2013 Honda Accord and we never had to ask her for it :-) If you are looking for a Honda go to Autowest Honda Roseville ask for Darcie Phipps!!! More