AutoNation Hyundai Tempe

John Olsen was the nicest sales person I ever met he treated me so nice he went out of his way to make sure I understood everything if I ever need a vehicle or I know someone that needs one I am going t treated me so nice he went out of his way to make sure I understood everything if I ever need a vehicle or I know someone that needs one I am going to send them to him More

I went in to the Hyundai dealership where I always get work done on my 2018 Sonata for a simple oil change and to ask about some other concerns with the vehicle. My service advisor Joe seemed nice enough work done on my 2018 Sonata for a simple oil change and to ask about some other concerns with the vehicle. My service advisor Joe seemed nice enough until he started to really pressure me into getting a $1400 "scheduled maintenance package" on my car. With that being a pretty hefty price tag, I genuinely asked him if I really, really needed to get that much work done on my relatively new car and asked him to talk to me as a person not a salesman. Without pausing or batting an eye, he said absolutely. He knew I don't know about cars and was taking advantage of me for a higher commission. While working on my car, I was told my fuel pump was burnt out and needed to be replaced. When I told him I had just fixed it at their facility recently because mine was faulty, he said mine was a month over warranty of when they fixed it and I had to pay out of pocket. So even though they may have not fixed it properly the first time, I now had to pay for a new part. Long story short and several more phone calls later, he hit me with a $3000 price tag for all the work done on my relatively new car. The real kicker was going to pick up my car and having a different advisor bring me my keys and he was shocked to see my total on a 2018 car. I asked him if I was taken advantage of and he openly admitted that Joe absolutely pressured me into getting way more service than I needed because he knew I didn't know any better. If the things included in that service package were necessary, the other advisor only suggests it to clients as individual services as required on the vehicle. I was fuming when I heard this. How nice of Joe to make sure he got a nice, big commission payment right before the holidays no matter who he gets it from. I will most likely never return to this dealership if this is the way they train their staff to operate. I liked going to the dealership to ensure I got all Hyundai brand parts, but now I really don't care. I'll find a shop somewhere else that is realistically cheaper and employs honest staff. More

Eric was my service consultant and he did a good job of Eric was my service consultant and he did a good job of explaining the service that was done as well as the recall I needed. Eric was my service consultant and he did a good job of explaining the service that was done as well as the recall I needed. More

Jerry made my service experience great! Best customer service I’ve had in a while. service I’ve had in a while. More

My sales person Desmond was awesome from start to finish ! Buying was a pleasant experience! ! Buying was a pleasant experience! More

Mark Webber went above and beyond for my 2022 Palisade. He was very communicative and made sure I was taken care of. Also want to thank Mario in Finance as he helped me get an AMAZING deal on my final purc He was very communicative and made sure I was taken care of. Also want to thank Mario in Finance as he helped me get an AMAZING deal on my final purchase. They made me priority and ensured my needs were met! Amazing staff! More

Love it where friendly and easy to do business with, already recommended someone to your dealership already recommended someone to your dealership More

Service was performed on time. All work requested was attended to, with reliable service. Vey pleased. attended to, with reliable service. Vey pleased. More

The service director, Cameron, was helpful, patient, and The service director, Cameron, was helpful, patient, and friendly. Explained to me what was happening with my car, and kept in touch throughout the p The service director, Cameron, was helpful, patient, and friendly. Explained to me what was happening with my car, and kept in touch throughout the process. More

I was first appointment time (7am). Was checked in quickly by my service advisor and told it would be about an hour, maybe a bit more. I waited in the lobby. At one hour and 45 minutes I got up and quickly by my service advisor and told it would be about an hour, maybe a bit more. I waited in the lobby. At one hour and 45 minutes I got up and saw that my vehicle was ready. I was asked by two service team members if I needed help, I let them know it looked like my car was done and I wanted to check out. They tried to locate my service advisor and could not. After five minutes one of them found my paperwork and checked me out. Everyone was very pleasant and professional. More