AutoNation Toyota Libertyville

Everyone that I met at this dealership is very helpful, and professional. Any questions that I had, or problems were answered right away. Bryant McMorris was really great to work with, and would recommend and professional. Any questions that I had, or problems were answered right away. Bryant McMorris was really great to work with, and would recommend him to anyone. More

I worked with Art Fanning who gave me the best price in the area. He was also very nice, friendly, and not pushy - which I cannot stand in car salesmen. The process took a very short time per my request. I the area. He was also very nice, friendly, and not pushy - which I cannot stand in car salesmen. The process took a very short time per my request. I am very happy with my car buying experience. More

I went to this dealer to buy a new toyota camry. Paul Handler took care of me really well. He ensured that the entire buying process was smooth and hassle-free. What I liked most about him was his profes Handler took care of me really well. He ensured that the entire buying process was smooth and hassle-free. What I liked most about him was his professionalism, and his patience and expertise in explaining every detail of the vehicle to me. I would highly recommend Paul for any new sales. More

We worked with Will Garcia to purchase our first minivan. He was very helpful and honest. Another sales person who took us for the test ride was honest, but not quite familiar with the vehicle, looked like a He was very helpful and honest. Another sales person who took us for the test ride was honest, but not quite familiar with the vehicle, looked like a rookie. Anyway, they were not pushy. We negotiated via email and they did their best to match competitors. The price was very competitive. We deal with two sales managers, one was rather rude, we requested to talk to another manager. The other manager was nicer and more professional. Will was very nice, our vehicle did not have the carpet. He ordered the new carpet for our minivan and helped to install it more than two weeks after we drove the vehicle out the lot. The delay was due to our travel schedule. I was initially anxious that they would not take that seriously, but the experience was good (except that the installation took approx. 20-30mins, rather than 5 mins!). The finance people were very hard to deal with. A lady (M. G?) took our file and we had to fight with her supervisor. They're very pushy to get us purchase the packages. I told her about the missing carpet before we signed the papers, and she said Will had already taken care of it and the carpet had been installed. She was just lying!! No reputation at all. As soon as we signed the papers, her look changed, the smiley face gone, and wanted us to get out of her office as soon as possible, and not willing to talk further, reluctant to shake our hands too! That really pissed us off. The whole bad experience was at the finance. That's why we were not quite confident Will would get us the carpet, but he did it. He also did a good job explaining our vehicle before we drove it off the lot. Overall, the buying experience was easier than we thought and their price was very competitive. Some of their staffs need to learn how to appreciate their customers. O, do they really care ? More

We are repeat customers. I believe that in itself is a positive response. In addition, your service department (Jr. in particular) is THE best we have ever dealt with. positive response. In addition, your service department (Jr. in particular) is THE best we have ever dealt with. More

Was very impressed with how the whole process went down. Negotiated the e-mail with Augusto and he came through with the lowest price of all the Chicagoland dealers. I must admit, I was prepared for war wa Negotiated the e-mail with Augusto and he came through with the lowest price of all the Chicagoland dealers. I must admit, I was prepared for war walking in. I read a few horror stories of people negotiating online and then walking in and having some sort of bait and switch pulled on them. On the contrary, we were greeted warmly and the process was extremely smooth. Sat down, was presented with the price breakdown and the price that I was already promised. Did a trade-in and the price was fair. They were able to find me some financing with a lower rate than my credit union, so that was a bonus. There were a few up-sell attempts, but nothing egregious and no instances of them 'sneaking' something in. Probably was about 3 hours all told, which really wasn't bad. It's a nice dealership with plenty of room for my 2 year old to run around while we were waiting for everything to be processed. Also have a closed-in playroom for the kids and free donuts/popcorn/coffee. It's a shame it won't be our service dealer since we live over an hour away. All in all, a great experience all around and I'd highly recommend checking them out. More

I had bought a used truck a couple of years ago from this I had bought a used truck a couple of years ago from this dealership. Truthfully I was not totally ready to return but my car lost the front axle a I had bought a used truck a couple of years ago from this dealership. Truthfully I was not totally ready to return but my car lost the front axle and I was without a car. I live in northern Wisconsin and work for a construction company based out of Buffalo Grove, Il. I called and talked to Paul Handler, who quickly found vechiles in my price range. Once I got off of work, I stopped by and was shown not 1 but several vechiles that fit my needs and price. Paul had a comfortable style and was very knowledgable on all of the vehicles. After working out the financing,Paul gave me a very thorough tour of my new vechile and was also very suprised to see the gas tank was full. I started the day angry and frustrated, but ended the day very satified. Kudos goes to Paul and the dealership. They worked very hard and quikly to solve my delemma. More

After a negative experience with another dealer in the Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the pr Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the problem (needed a battery) and promptly put a new one in under warranty (at the prorated cost). I had visited 2 other dealers about the problem and neither took the time to look at the car and tried to charge at full cost, regardless of the warranty. Overall very satisfied and for when I need to service in the area again, I will only go here. More

Paul Handler and Russ Ball, both of you are the best salesmen that my wife and I have ever dealt with in any industry. Thanks again for working with the financial/credit dept our our behalf. And, Than salesmen that my wife and I have ever dealt with in any industry. Thanks again for working with the financial/credit dept our our behalf. And, Thank you especially for making the car buying process smooth for us. You guys are excellent and have a great sense of humor! More

Our experience at Libertyville Toyota Scion was wonderful. Drew Sims was our rep and he was excetional. He offered us assistance at every juncture including fixing a few rust areas at a great bargi wonderful. Drew Sims was our rep and he was excetional. He offered us assistance at every juncture including fixing a few rust areas at a great bargin. I would recommmend Drew for anyone searching to find a new or used car. He was helpful completing this sale even though the direct party was out of state and didi some of the transaction by express mail. The Libertyville Toyota group also has a great service department which repaired a ABS brake light on our used van. I think the people who work with Drew will enjoy their experience. More