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Autobahn Motors
Belmont, CA
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 688 reviews
April 10, 2017
Wonderful experience! Would like to shout out a huge thank you to Autobahn Mercedes for this experience. I thought I had my appointment the day I drive up, I had goofed an Would like to shout out a huge thank you to Autobahn Mercedes for this experience. I thought I had my appointment the day I drive up, I had goofed and made it another day. Mell Vaillancourt was my advisor--he was able to fit me right in! Love how fast the turnover is--amazing! Had a BMW before and loving my Mercedes! ?? Thank you Mell Vaillancourt for being my advisor! More
by Luvs2scrub
Employees Worked With
Mel Vaillancourt
Helpful April 05, 2017
Amazing service by Johhny Lam and David Chao My service advisor is Johnny Lam. He is truly exceptional. He treats my car like it is his own. Truly amazing and makes sure the job Is done right. My service advisor is Johnny Lam. He is truly exceptional. He treats my car like it is his own. Truly amazing and makes sure the job Is done right. He is knowledgeable and efficient. I will always ask for Johhny to service my car. I bought my S65 from David Chao. He is also amazing and truly exceptional. He made the entire process of leasing a car so amazing. I am going to lease another S65 this year with David. More
by Cejj102358
Employees Worked With
David Chao
April 05, 2017
Always a great experience I have dealt with Autobahn Motors for years and have always dealt with Franz Kreig and have always been extremely pleased. I have had a great experien I have dealt with Autobahn Motors for years and have always dealt with Franz Kreig and have always been extremely pleased. I have had a great experience in purchasing the vehicles and with service. More
by Larry
Employees Worked With
Franz Krieg
April 04, 2017
Excellent service by David Chao, as always I have bought last seven of our cars from David. Currently, we have three of them bought during past 12 months. Mercedes has proven to be the best cho I have bought last seven of our cars from David. Currently, we have three of them bought during past 12 months. Mercedes has proven to be the best choice for us. And David is consistent with his easy-going sales style. I trust we will be back soon enough. More
by Teerikorpi
Employees Worked With
David Chao, Raphael Chin
April 02, 2017
Very good service This is yearly check up of my car. I don't have any problems whenever I serviced my car. Very good service. I can trust your employees . I know my c This is yearly check up of my car. I don't have any problems whenever I serviced my car. Very good service. I can trust your employees . I know my car is always in good hands More
by Tory123
Employees Worked With
Juan Domingues
March 31, 2017
I felt invisible I've never driven anything but a Mercedes for 20 years that I've had my license. The dealership and service department have always been a cla I've never driven anything but a Mercedes for 20 years that I've had my license. The dealership and service department have always been a class act as far as being helpful and courteous. This last experience at the service department shows me that the quality of customer service has gone way down! To start, my service provider was not ready for me when I arrived so I had to go track him down. Then I was told that there were no more rental cars available so I would have to take a shuttle. Fine. Well the lady at the desk said the shuttle would be a "long wait". I asked someone who was already waiting and they had already been waiting an hour. So I decided to take an Uber. After dropping off my car at 9:20, I still did not hear from my service provider until close to 3:00pm when I had been trying to call him several times throughout the day to get my estimate. Let me tell you how it's supposed to go. Show up at appointment time and the provider greats you outside as you pull up. He goes through the issues you are having with your car and gives you a printout (which I never got). The dealership gives you a rental car after you show them insurance and drivers license. If they don't have anymore rental cars, they get one from a close by rental car company. You spend 20 min max dropping off your car and are on your way. Then the service provider calls you within and hour or two tops and lets you know the estimate so you can decide to proceed or not. I feel as if Mercedes service department has gone way downhill. Maybe you should not schedule so many cars to be brought in at the same time so customers don't feel invisible. Maybe you should make people feel like they purchased a luxury vehicle for a reason. After this last experience I'm seriously considering another make of car this year when I need a new one. I've always been a Mercedes girl and thought I always would be but it's funny how one bad experience could make you reconsider these things. More
by MWT123
Employees Worked With
Franz Krieg
January 10, 2017
Excellent service of Jeremy Liu and sales departmet I'm very impress of the Autobhan provide service so thoughtfulness. Let me have a very good time to deal with them. I'll introduce them to my friends I'm very impress of the Autobhan provide service so thoughtfulness. Let me have a very good time to deal with them. I'll introduce them to my friends absolutely. More
by ChaoMing Tu
Employees Worked With
Jeremy Liu
January 03, 2017
Custom order Sprinter "Awesome" I recently purchased a Sprinter 4x4 van from Mikey V. Due to my wish list and what was available I chose to custom order. I met with Mike, we sat down I recently purchased a Sprinter 4x4 van from Mikey V. Due to my wish list and what was available I chose to custom order. I met with Mike, we sat down, and literally, item by item built my dream van. Mike understood immediately, I new what I wanted and he made sure I got exactly that. In the estimated time frame, my van arrived and I couldn't be happier. Mike was sure to stay in touch during the build and ship process, constantly giving me updates. (I never had to chase him down) I had a flawless experience, and I am so glad I got to work with a professional like Mike V. More
by 4xSprinter
Employees Worked With
Mike Vasquez
December 23, 2016
Christmas Car I am not sure how many cars we have purchased from Autobahn but somewhere around six. Every time Franz has helped us out and he is over the top fan I am not sure how many cars we have purchased from Autobahn but somewhere around six. Every time Franz has helped us out and he is over the top fantastic. He really knows his stuff and is very accommodating to a busy executive's schedule and his family. We plan to buy again soon! More
by taxitaxi
Employees Worked With
Franz Krieg
October 25, 2016
good service ali khan was very good very professional good service thak you so much if you not been dear i wont buy that car thak you ali khan was very good very professional good service thak you so much if you not been dear i wont buy that car thak you More
by mameto25
Employees Worked With
Ali Khan
