Autobahn Volkswagen

Worst car buying experience. Disrespectful This was one of the worst experiences I have had at a car dealership. The saleswoman I worked with, Cyarra, through the initial process was the best. This was one of the worst experiences I have had at a car dealership. The saleswoman I worked with, Cyarra, through the initial process was the best. I enjoy working with her very much. She was friendly, helpful, understanding and really helped me narrow down my chocies to a car I truly was ready to buy. Especially after hearing reviews of how great customer service this Autobahn Volkswagen dealership has and how friendly their team is, really made me want to be a part of the “autobahn family”. However, this was not the case when I had to work with Cyarra’s manager, George. George was very disrespectful, and provided unnecessary personal comments through the finance process. He was very rude and made me feel like I was being taken advantage of after giving me a very low estimate on the price of my trade in car. He even told me that I should call up Kelley Blue Book and trade my car through them, cause that would be better for him. At one point when I said I needed to discuss the offer over, he told me I should not discuss this, “I buy and sell cars for a living, so I know what’s best.” In the end I felt very pressured by him, and felt he did not have the respect or customer service that he should be giving to someone who was serious in doing business with them. Not the experience I was expecting. Respect goes a long way. More

Always professional & considerate I keep coming back for the honesty and the way this service group always treats me and my car with a personal touch. They listen, recommend best opti I keep coming back for the honesty and the way this service group always treats me and my car with a personal touch. They listen, recommend best options and communicate with me during the process. More

Nice People and Excellent Service! First time to use the service department at AutoBahn VW. I was very impressed by the friendliness of the people. The complimentary sodas, water, coffe First time to use the service department at AutoBahn VW. I was very impressed by the friendliness of the people. The complimentary sodas, water, coffee, and snacks in the clean waiting area was much appreciated. Although it was just an oil change and they were very busy, they still washed my Atlas! Will definitely be back! More

Great People... great results As always the shop did an outstanding job. The wheel that was refinished matched the others exactly... you can not tell which wheel was repaired. Work As always the shop did an outstanding job. The wheel that was refinished matched the others exactly... you can not tell which wheel was repaired. Work was was very quickly. Many thanks! More

Great customer service Even for something like an inspection, I love that I can always just call Jesus and he always helps me out and does so with the utmost professionalism Even for something like an inspection, I love that I can always just call Jesus and he always helps me out and does so with the utmost professionalism. He is kind, courteous, communicative, and personable. Also, I appreciate everyone on staff; I know they work hard and it shows. More

recall on fuel pump my fuel pump was replaced in 2 hours. I used the Shuttle to get to and from work. The only negative is with the people who schedule the service and I' my fuel pump was replaced in 2 hours. I used the Shuttle to get to and from work. The only negative is with the people who schedule the service and I've had problems with the people that answer the phones before (not my service guy Victor is awesome!!). The person answering the phone didn't know or didn't tell me the takata airbag couldn't be replaced because they were out of stock. Victor ordered me an airbag that will arrive next week. More

Friendly staff...quick, thorough assessment From the moment I arrived until the moment I drove out I felt welcome and that my emergency was their priority. I’d had problems starting the car and From the moment I arrived until the moment I drove out I felt welcome and that my emergency was their priority. I’d had problems starting the car and was able to get right in for an appointment. The staff quickly and thoroughly analyzed the problem (needed a new battery) and were able to install it quickly. This friendly, responsible service has happened before—in fact, I have the same great experience every time I’ve been in the service department. This is my 2nd Volkswagen and I’m very happy with the service department. Also, there was a problem at the entrance —a car was blocking the driveway. But there was a really nice lady who redirected the traffic and tried to help me get my car in the service area via an alternate route. I appreciated her extra effort, too. More

Leased VW Passat I had a very low pressure, good experience. I did not feel rushed, although they were very busy when I was there. John and the finance manager, Geor I had a very low pressure, good experience. I did not feel rushed, although they were very busy when I was there. John and the finance manager, George made the buying experience very easy, quick and enjoyable. I will continue to be a customer. More

Great service I brought my car in for service and they were quick and everyone was very nice. I requested a loan car so I wasn’t concerned with how long it took. My I brought my car in for service and they were quick and everyone was very nice. I requested a loan car so I wasn’t concerned with how long it took. My car was serviced and repaired by 5 o’clock. More

Last minute oil change I called in the AM and got right in for an oil change and tire rotation. Victor estimated the time to be about an hour or so and they had it done in t I called in the AM and got right in for an oil change and tire rotation. Victor estimated the time to be about an hour or so and they had it done in that time. Always a great service experience at Autobahn. More