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Autohaus BMW
St. Louis, MO
4,291 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience".
In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience".
All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007.
The Best People
The Best Product
The Best Facilities
The Best Selection
The Best Experience
The Autohaus Experience
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,291 reviews
May 12, 2016
Chris Buie. He is the only reason giving a + rating Chris has been the first outstanding experience we have had with this dealership. The receptionists (2 different ones) were less than friendly each t Chris has been the first outstanding experience we have had with this dealership. The receptionists (2 different ones) were less than friendly each time we have been in and basically would have to stand around and wait. We also struggled getting anyone to call us back when we had questions after getting the vehicle on our papers/getting our plates and basically missed the deadline for getting the paperwork completed. It took 4 emails to get the issue resolved. BUT.....I spent an hour with Chris Buie yesterday for a more complete overview of the car and the operations of the vehicle. He was a pleasure to deal with, was knowledgeable and very helpful. I think if this dealership had more folks like him they would get better ratings overall. I hope that he is treated as a valuable asset to this organization. We have owned several businesses and realize how important it is to know who your good employees are.....the only reason that we are taking the time to complete this survey. More
by England
Employees Worked With
May 12, 2016
Painless and Seamless Bob made the car buying experience stress free. He didn't pressure or nag. And he's extremely responsive even after hours. I'm glad I got to do busine Bob made the car buying experience stress free. He didn't pressure or nag. And he's extremely responsive even after hours. I'm glad I got to do business with him. More
by Sourlemon27
Employees Worked With
Bob Warner
May 12, 2016
Buyer (Service Customer) Beware I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that a I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that aside from the door lock job they told me it took the mechanic 1 1/2 hours (at $150/hr labor) to replace a couple small pieces of weather-stripping along the top of the side windows (the roof edge), but when I later replaced nearly identical pieces myself (the adjoining ones), it quite literally took me no longer than 3 minutes to complete both sides! 1 1/2 minutes/side. 3 minutes total! This was rather upsetting to me to realize that these folks, who I trusted, are not forthright with regard to customer labor charges. My advice to customers is to be wise so as not to be taken advantage of, which might mean just going someplace else for service. FYI: with regard to Autohaus' response to this review, let me say here that the leak is totally fixed now that I replaced the other top pieces of weather-stripping myself. I had originally requested that all 4 top pieces be replaced, but they decided on just two after I refused let them replace ALL the roof weather stripping at a huge expense. They did tell me that partial replacement probably wouldn't work, and they seemingly went ahead and threw in the two small pieces with that intention. Autohaus had done a diagnosis on this before (about 6 months earlier), and their chosen course of repair based on this "diagnoses" was completely useless. The lock they "fixed" is also now behaving oddly. I sure hope that it doesn't fall apart. Enough said about all of this. This whole experience has been utterly awful and, for the most part, a waste of money. I'm investing in the time to write this review for no other purpose than to help others make informed decisions about who they do business with. There is no malicious intent here. I wish I had been a bit more informed about what I was heading into before I went where I did for service. More
by dwebr1
Employees Worked With
May 06, 2016
Encore appointment Worked with Chris Buie and he should me all the technical things with my new car. It was worth the time to go through everything and he explained it Worked with Chris Buie and he should me all the technical things with my new car. It was worth the time to go through everything and he explained it all well. More
by janedoe
Employees Worked With
May 05, 2016
Great experience Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionali Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionalism. Keeps me coming back. More
by The Mim
Employees Worked With
May 05, 2016
Perfect as always I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was much bigger. Chris immediately opened a ticket, got me a loaner and put the car in service to determine the extent of the problem. By the end of the afternoon i need three tire and a new rim. Chris had parts and warranty involved and solution was outlined in less than 4 hours. It took a week to repair but that was shipping time. My car is perfect! Chris and the team actually solved the root issue and prevented further issues from happening. More
by smfarris
Employees Worked With
May 05, 2016
BMW Genius Chris Buie and Sales Brett My Autohaus BMW team and experience was outstanding and communications was great. They listen carefully, answer perceptive questions, and quickly r My Autohaus BMW team and experience was outstanding and communications was great. They listen carefully, answer perceptive questions, and quickly responded. They displayed very good product knowledge, communicating clearly and concisely the BMW product. Keep up the great work! This is my first BMW and I am enjoying the ride. More
by "AWESOME"
Employees Worked With
Other Employees :
Chris Buie was awesome as well with Encore service. Thank you! , Brett Midgley, Alicia Botsch
May 03, 2016
Outstanding Both of my advisers are at the top of their game. Ric made the purchase and financing seamless. Will recommend to anyone seeking the ultimate driving Both of my advisers are at the top of their game. Ric made the purchase and financing seamless. Will recommend to anyone seeking the ultimate driving machine.l More
by RailCruise America
Employees Worked With
Rick Riccio, Dan Wirick, Greg Issitt
May 02, 2016
Excellent Product Knowledge Nick Guyton was the best sales person I have ever met. His BMW product knowledge is incredible and he is very respectful of your time. Nick Guyton was the best sales person I have ever met. His BMW product knowledge is incredible and he is very respectful of your time. More
by H@lettucealone
Employees Worked With
Nick Guyton
May 02, 2016
Great Service! They were professional and timely in the return of my vehicle. Clean and nice waiting area and overall just a nice experience! Greg was friendly and g They were professional and timely in the return of my vehicle. Clean and nice waiting area and overall just a nice experience! Greg was friendly and got my car serviced in the time promised and gave me a loner to use that made it possible for me to get other errands done while waiting. More
by bmwjd
Employees Worked With
Greg Issitt
