Autohaus BMW - Service Center

MIke Crader is Great Mike Crader is excellent representative of your Service Department. Every time I have had my car in he has done a great job!!!! Doug Kenner Mike Crader is excellent representative of your Service Department. Every time I have had my car in he has done a great job!!!! Doug Kenner More

When you find it, you just know it As a young female, it’s hard to find a service center who takes my complaints seriously. I personally know when I need new brakes or tires, or when my As a young female, it’s hard to find a service center who takes my complaints seriously. I personally know when I need new brakes or tires, or when my cabin filter needs to be replaced. When I first went to AutoHaus, I wasn’t sure the experience would be any different. Wow! Was I wrong. Amanda Suraci took me under her wing and let me talk until every concern was addressed and taken care of. When you finally an employee like Amanda, you just know. When you find a service center like AutoHaus, you just KNOW! I hope this place never changes!! More

Excellent response and communication, great customer service Chris Clem is my service adviser at Autohaus BMW. Chris does an excellent job with keeping me informed about what is going on with my car and always Chris Clem is my service adviser at Autohaus BMW. Chris does an excellent job with keeping me informed about what is going on with my car and always responds very quickly. I have a older project car that I am working on restoring which means I am at the dealership a lot. Chris has been a great resource for help with what the car needs and what it doesn't need and I know that I can trust him. Last time I was in, my car had a squeaking noise that was hard to find. I swung by the dealership after a nearby lunch meeting and Chris personally took me down to the shop to look at the car together and he was actually the one that figured out the squeak. I later found out that he skipped his lunch to do this for me! Jessica at the cashiers desk also provides exceptional service. Jessica is always friendly and cheerful and puts a bright spot on my day. A month or so ago, I was supposed to pick my car up after work. My work day usually starts before 6:30 am and ends after 6:30 at night, so getting over to BMW while they are open can be difficult. I left work early on a Thursday which was the only day that week I could find time to get over to BMW, but I hit an accident on the way and I thought I was going to miss my window to get my car and would have to wait until the next week. When I got there at a little after closing time, I was upset to see all the lights off in the service area, but when I went inside, I found Jessica was waiting there for me with my paperwork ready! Lastly, Brett Midgley was the salesman who sold me my 2015 BMW M3 three years ago. Brett was great then - he was easy to talk to, VERY knowledgeable about the car, and helped me figure out what features to get and what not to get on the car. That really won my trust over when he talked me out of a feature I thought I wanted but turned out would have been a waste of money for me. He made the deal easy and comfortable. But it doesn't stop there, when I see Brett when I am at the dealership getting service, he still comes to talk to me and one time grabbed me and showed me an M4 GTS that they had in, a very rare care and a huge treat for me. I come to Autohaus for the personal touch and the extra level of service. They do a good job with my car and I will continue to come back. More

Very quick, helpful service. Never tries to sell me. Excellent service as usual. Mike has been the service person I have been going to for over 20 years. I wouldn't go to anyone else. He is terrific Excellent service as usual. Mike has been the service person I have been going to for over 20 years. I wouldn't go to anyone else. He is terrific More

Excellent customer experience. Chris Clem is a true professional. During a previous visit for an oil change he recommended new rear tires and provided me with a very competitive quo Chris Clem is a true professional. During a previous visit for an oil change he recommended new rear tires and provided me with a very competitive quote. I scheduled the service appointment and the car was ready for me as promised including the alignment before and after data. More

Oil change Linda was great at scheduling my service and made everything very easy. I would recommend anyone with a Bmw to get serviced at the autohaus. Linda was great at scheduling my service and made everything very easy. I would recommend anyone with a Bmw to get serviced at the autohaus. More

Wonderful people, wonderful visits Once again Ethan was superb in dealing with this old lady. The stereotype of women getting taken advantage of when alone wouldn't be a stereotype if Once again Ethan was superb in dealing with this old lady. The stereotype of women getting taken advantage of when alone wouldn't be a stereotype if it wasn't true. BUT Ethan breaks that mold every single time! This guy is professional to tenth degree and even more personable then that! Truly I am so happy that I found this place and even more so that Ethan works there. I've said it before and I'll say it again this staff here is exceptional. And it doesn't hurt that they may possibly have the cutest couple in the history of the car business in Ethan and your wonderful receptionist/cashier Jessica. Thanks again Autohaus! More

Excellent service Great customer interface Quickly scheduled appointment And timely service follow thru (Out of town traveler kept on the way) This will be my deal Great customer interface Quickly scheduled appointment And timely service follow thru (Out of town traveler kept on the way) This will be my dealership when moved back to St. louis More

Dependably excellent service I have enjoyed superb service on my 2014 i3 at Autohaus since moving to the St. Louis area from Seattle, where I bought the car, including diagnosis a I have enjoyed superb service on my 2014 i3 at Autohaus since moving to the St. Louis area from Seattle, where I bought the car, including diagnosis and repair of a couple of persistent problems that I could not get fixed before (repeated check-engine light from the range extender due to too lean a mixture and oxygen sensor, and a dashboard rattle traced to the glovebox). Ethan Krysiak has been a great help to me along with Andy, excellent i3 specialist. More

Great service and people! Cannot say enough good things about Autohaus! Their service is absolutely top notch and are cars are kept running like they are brand new. Waiting a Cannot say enough good things about Autohaus! Their service is absolutely top notch and are cars are kept running like they are brand new. Waiting area is clean and am provided with a loaner car if needed. Always treated with respect and courtesy. This and a lot more are the reasons I plan to stay a customer for life. THANKS! More