Autohaus BMW - Service Center

Bmwx5 lover I brought my X5 in for service and saw Amanda Suraci who already had my loaner car and my paperwork ready for me when I arrived! I received a call wh I brought my X5 in for service and saw Amanda Suraci who already had my loaner car and my paperwork ready for me when I arrived! I received a call when my X5 was ready. Great service from start to finish! More

Timely service rendered with excellent result. My wife and I have done business with Autohaus-- and Mike Crader specifically-- for over 25 years. We have purchased 5 cars from Autohaus and all serv My wife and I have done business with Autohaus-- and Mike Crader specifically-- for over 25 years. We have purchased 5 cars from Autohaus and all service related work was performed at Autohaus. There is a reason we continue to return. BMW is an excellent product AND the Autohaus family makes our experience very enjoyable. More

Awesome customer service I have always had a great experience with this dealership. I went in for an oil change, but explained a sound I heard while driving. Once they diagnos I have always had a great experience with this dealership. I went in for an oil change, but explained a sound I heard while driving. Once they diagnosed the problem, Ethan explained the CV boot needed to be replaced. I was able to go take a look and see other repairs that needed to be done. He prioritize the order of importance with my car being 13 years old. It's always a pleasure working with Ethan! More

Its the service that Matters ! I had several repair issues coming to the end of warranty on my 2014 M5 . He was willing to go the extra length to make sure I was completely Satisfie I had several repair issues coming to the end of warranty on my 2014 M5 . He was willing to go the extra length to make sure I was completely Satisfied. This included Radiator leak , Rear shade, front and Rear Brakes .I was able to even text him! Even gave me a Oil change when was coming due later to cover in warranty! Ethan is A+++++ Service Manager More

Great Customer Service I have been very impressed with the customer service. Everyone from the receptionist to the technician to the sales person were all great. I went in y I have been very impressed with the customer service. Everyone from the receptionist to the technician to the sales person were all great. I went in yesterday for a re-call on my car. The staff was expedient, helpful and especially the Customer Service representative, Linda Schaefer, who processed my visit. She was very joyful, attentive to details and made me feel at home and cared for. That doesn't happen every day! I want to add that I was quite impressed that my sales rep. whom I had not seen since I bought the car, knew I was coming and stopped by specifically to see if I was still happy with my car. That was pretty good, I thought!! It was especially nice, as my car is definitely not the most expensive car in the BMW line. I felt valued! More

Excellent Service Representative! Chris Clem is an excellent service representative. I live 45 minutes from Autohaus; however, I would not think twice about taking my car anywhere else Chris Clem is an excellent service representative. I live 45 minutes from Autohaus; however, I would not think twice about taking my car anywhere else. Chris and the service department are great. My recent issue was assessed and resolved in a short period of time. Chris is always courteous and knowledgeable, values that mean a lot to me. More

Linda Schaefer is absolutely wonderful Love this dealership - Linda is absolutely fantastic as always she’s been taking care of my family for years and I would go anywhere else Love this dealership - Linda is absolutely fantastic as always she’s been taking care of my family for years and I would go anywhere else More

The Best out there From the start, Ethan made sure that my car was going to get the repair done in a timely manner and I was given a loaner which in my opinion is not an From the start, Ethan made sure that my car was going to get the repair done in a timely manner and I was given a loaner which in my opinion is not an obligation of this dealership but an act of generosity! Ethan kept in touch with me and always let me know what was going on and when I could expect to have my car back, which I appreciated. He was great! Eric -I have worked with once before when purchasing this car. So, when I had any further questions regarding a warranty he was the man to go to. I appreciate that he knows his stuff and was able to help me out with taking care of the car and my uncanny way of needing a flat tire repair after owning it less than two weeks. Brilliant man and easy to work with.A huge thank you! More

Customer Service is the BEST! I’ve been coming to Autohaus for four years now and Patti Kupfer has always helped me with service, and she is delightful! Patti is welcoming, helpfu I’ve been coming to Autohaus for four years now and Patti Kupfer has always helped me with service, and she is delightful! Patti is welcoming, helpful, knowledgeable and always makes my experience enjoyable! Patti’s attention to detail is just one of the many reasons I will keep coming back to Autohaus. I’ve never had a bad experience there - it feels like coming home! I have often joked that Autohaus is my “husband” because Patti and the service team take care of everything! I love the fact that I can leave my car for service and drive away in a reliable loaner knowing my car is in good hands. As a single woman, I do rely on them to keep me on the go, and I truly appreciate Patti and the Autohaus team! More

Scheduled Service Took my BMW in for scheduled service. My service writer was Mike Crader. A loaner was provided because I had a long l of things to do. Partway thro Took my BMW in for scheduled service. My service writer was Mike Crader. A loaner was provided because I had a long l of things to do. Partway through the day Mike called to remind me that I was overdue for a Brake Fluid Flush. I really appreciated that because I like to keep my car in top condition. The car was returned to me later in the day freshly washed and vacuumed. Service at Autohaus has always well done and prompt and Mike is very easy to work with. More