Autohaus BMW - Service Center

Great service department! Autohaus has the best service advisers! Specifically Linda Schaefer. Linda has been my service adviser for many years now. She is always there to help Autohaus has the best service advisers! Specifically Linda Schaefer. Linda has been my service adviser for many years now. She is always there to help and has always made sure that I understand what the issues are. She is very knowledgeable and takes the time to explain what needs to be done and how long it will take. She makes coming to Autohaus for service a good experience every time. More

Ultimate experience at the Ultimate BMW Dealership I brought our 2013 X6M for a recall service for a passenger side air bag. Patti Kuper was my service advisor and she made sure all my questions and re I brought our 2013 X6M for a recall service for a passenger side air bag. Patti Kuper was my service advisor and she made sure all my questions and requests were addressed. She went above and beyond contacting me on a few other items that the technician found. She checked with me before any additional parts and service was performed. I deeply appreciate the extra care she and Sam Steidley (the technician) provided for me and my BMW. I’m a long time customer of Autohaus BMW and will continue be one. More

Amazing service: the best dealer experience Recently serviced my 2014 435i. Everyone at the dealership was helpful and friendly. They had my car finished quickly and the experience was lovely. Recently serviced my 2014 435i. Everyone at the dealership was helpful and friendly. They had my car finished quickly and the experience was lovely. The best way to care for your BMW is at Autohaus. I know my car is in the best hands possible and it’s an enjoyable experience and Amanda in service is exceptional. She took care of everything for me. Very pleased, car drive great, would Throughly recommend. More

Immaculate experience When I was asked to share my experience about my recent visit to Autohaus BMW I was pleased to do so. I came in for general service such as a oil cha When I was asked to share my experience about my recent visit to Autohaus BMW I was pleased to do so. I came in for general service such as a oil change and tires to find out I needed over $5,500 worth of work done to my vehicle. My service advisor Patti made me aware of the issues and didn't make me feel forced or pressured to take care of everything in one visit. Patti went over options for getting my repairs handled and she went above and beyond to make this process as smooth as possible. Thankfully, I was able to get all of my repairs taken care of and was provided with outstanding customer service. Patti K. is truly an asset to the BMW Autohaus family and she made my experience a very memorable one. More

Aways excellent! I have had the pleasure of working with Pattie Kupfer who has taken very good care of me. Her attention to detail is second to none and I have a true I have had the pleasure of working with Pattie Kupfer who has taken very good care of me. Her attention to detail is second to none and I have a true sense of customer focus when I deal with her. I have never seen this high level of service anywhere else in the auto dealer service game. More

Very poor customer service The rear tow bar cover plate fell off my 640i Grand Coupe. I asked Autohaus to replace it and they refused. The vehicle has never been towed and there The rear tow bar cover plate fell off my 640i Grand Coupe. I asked Autohaus to replace it and they refused. The vehicle has never been towed and there was no explanation other than defective part or workmanship. The service manager said somebody must have stolen it therefore I had to pay for it. Ridiculous. This was my eighth and LAST BMW thanks to this dealership. Bad customer service is one thing but don’t insult my intelligence as well. More

Genuine delight I have worked with every single service advisor here at Autohaus. From Greg to Dan to Mike to Bob to Linda to Chris...you get the point. I must say I have worked with every single service advisor here at Autohaus. From Greg to Dan to Mike to Bob to Linda to Chris...you get the point. I must say out of EVERYONE I have worked with, Ethan is by far the most genuine person I have ever had the pleasure of dealing with. He clearly wasnt trying to reach into my pocket for things that were not needed at this time. Not only that but he took the time...and by time I mean atleast 2 hours of his own personal time to look up and recommend the right tires for me. We went back and forth in communication for a day about which tires I wanted to try on my 3 series...it was never a doubt that he would steer me in the right direction...and steer me he did! I am absolutely delighted to know that this young man is here and working for this company. He might be the youngest advisor I have ever worked with..but his knowledge and poise is well beyond his years. To anyone reading this...seriously...work with Ethan if you have any chance at all. This young man is the real deal. Thanks again Ethan! More

Power steering pump/ rack steering On March 19, 2018 I brought my car to Autohaus for them to see if the rack steering was going bad. They put the car on the machine and found out that On March 19, 2018 I brought my car to Autohaus for them to see if the rack steering was going bad. They put the car on the machine and found out that the power steering pump I had put in by another company the hose was not bleed and i had a leak around the seal. Linda Schaefer my advisor and Mike Crader really gave me great customer service as usual. I was giving a loaner car until my car was fixed. More

My bmw I had a flat tire and stopped in th Autohaus BMW I was able to get a loaner car and have my tire repaired! I didn’t even have an appointment! Amanda w I had a flat tire and stopped in th Autohaus BMW I was able to get a loaner car and have my tire repaired! I didn’t even have an appointment! Amanda was very helpful... it was really a great experience More

Chris Clem rocks! 2 cars, 2 repairs, within 2 weeks. Ouch! Chris got me in and out quickly. He is very knowledgeable and usually knows what the issue is, even before 2 cars, 2 repairs, within 2 weeks. Ouch! Chris got me in and out quickly. He is very knowledgeable and usually knows what the issue is, even before the Tech looks at the car. I've had Chris as my Service Adviser for many years and he has been consistently great to deal with! More