Autohaus BMW - Service Center

They got the repair right We had an issue with a tire on our M3, where the tire pressure would drop suddenly. We could fill it back up and often the pressure would stay ok, bu We had an issue with a tire on our M3, where the tire pressure would drop suddenly. We could fill it back up and often the pressure would stay ok, but as time went on it began to exhibit the issue more frequently. When in for service, we asked that they look at the problem. All of us thought it would be a quick diagnosis, but as time went on, the technicians found the problem quite vexing, so Autohaus gave us a car to drive and kept the car. They kept us informed, and did quite a lot of analysis, they did not want to just say it was the tire if they didn't have a smoking gun it was the tire, but the tire, wheel, and valve all passed static tests just fine. Eventually they ended up putting the car on a lift while sitting on it's wheels and working the wheel in question till they found that if the wheel was in a very specific position then a short micro crack revealed itself in the tire wall. They ordered in the proper tire, and we got it fixed. We were very impressed at their determination to figure out precisely what the problem was and not just to the Texaco 101 trade out a part and if the owner brings it back then that wasn't the problem. More

Chris always goes above and beyond for service I bought my BMW in 2014 and have always taken it to Autohaus for service. They're always fast and efficient. I typically work with Chris C. in service I bought my BMW in 2014 and have always taken it to Autohaus for service. They're always fast and efficient. I typically work with Chris C. in service, and he makes it a great experience every time. I am very particular about my car, and Chris gets it. One time he even personally went to my car after it was serviced and did extra cleaning on my seat to make sure it was done right. He's smart and understands what's going on with my car every time. He's also very responsive, and returns my car to me when promised, whether I wait, or get a loaner vehicle. I would absolutely recommend getting your BMW serviced at this location, and if possible, work with Chris C. More

Service that feels like family! Being a woman and needing to bring your car in for service can be a pretty intimidating situation! But Amanda Suraci definitely made me feel like the Being a woman and needing to bring your car in for service can be a pretty intimidating situation! But Amanda Suraci definitely made me feel like the most important person in the room! She listened to every one of my concerns, and took the time with me to help me understand exactly what was going on with my vehicle. I have NEVER felt more welcome in the service department than I have with Autohaus BMW! More

Geniune Care and Compassion I had to bring my car in for service, something that I am never looking forward to. I can't say enough about how pleasant my experience was. Amanda I had to bring my car in for service, something that I am never looking forward to. I can't say enough about how pleasant my experience was. Amanda was helpful and kind, and while I never take the time to leave feedback, I felt the need to. I really felt like they cared, like they were friends or family. I never felt rushed, or pressured, it was just very pleasant. More

Service at Autohaus outstanding Autohaus has serviced all my BMW's for many years and have always been first class employees and for all areas very detailed and complete. Autohaus has serviced all my BMW's for many years and have always been first class employees and for all areas very detailed and complete. More

Excellent I've worked with Linda Schaefer and Tim McNamee for several years. Linda provides exceptional customer service, working to fit my schedule, making su I've worked with Linda Schaefer and Tim McNamee for several years. Linda provides exceptional customer service, working to fit my schedule, making sure I'm happy w/ the loaner, keeping me informed at every step of process, truly going above and beyond. Tim is the best BMW technician I've ever worked with - I trust his recommendations implicitly and have always been more than satisfied with the maintenance and repair work he's done. More

routine sevice Patti is great. She really makes a trip a smooth event. Scheduling, loaner, getting in and out is fast and simple. We had to schedule three events Patti is great. She really makes a trip a smooth event. Scheduling, loaner, getting in and out is fast and simple. We had to schedule three events in one day. She was very cooperative in meeting our needs. More

Best customer service I have had anywhere. it was great. The best customer service I have anywhere . Auto or otherwise, Everyone is the best. Marilyn Gilliam is the best employee ever I have dealt with. The best customer service I have anywhere . Auto or otherwise, Everyone is the best. Marilyn Gilliam is the best employee ever I have dealt with. More

Amazing service Ethan was friendly, thorough and was able to answer all questions I had regarding the services I had provided. I would definitely recommend other peop Ethan was friendly, thorough and was able to answer all questions I had regarding the services I had provided. I would definitely recommend other people to come to this location. More

Incredible Service! The service department at Autohaus is outstanding. From the ease of making an online appointment, their quick checking in process, thorough knowledge The service department at Autohaus is outstanding. From the ease of making an online appointment, their quick checking in process, thorough knowledge of my car’s needs and honest recommendations, I wouldn’t go anywhere else! Linda is a true gem and helped tremendously when some unexpected maintenance was recently required on my vehicle. More