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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,275 Reviews

2,275 Reviews of Autohaus BMW - Service Center

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November 13, 2017

Fantastic service I brought my 2014 X5 in for routine maintenance and was pleasantly surprised at how quickly and efficiently Amanda Suraci was able to process everythi More

by Joliann21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
November 13, 2017

Poor Quality Control Took my vehicle to this dealership multiple times for repairs. the most recent time didn't get 5 miles from the dealership before the check engine li More

by hdrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Richards
Nov 29, 2017 -

Autohaus BMW responded

Customer satisfaction is our highest priority at Autohaus. We appreciate it when customers take the time to make us aware of instances where we did not meet their expectations. I have discussed this review with Victor and my service advisors and, with the limited information contained in the review, have not been able to identify a customer or service visit that matches the situation described in this review. I would be happy to talk further about this experience to see if there is something I could do to make things better for you. Also, I can use the information you give me to improve our customer service in the future. Please contact me at 314-880-8411 or by email at kevin.dwyer@bmwautohaus.com. Based on DealerRater online reviews, Autohaus has garnered the award for being the highest ranked BMW dealer in Missouri for customer satisfaction for the last three years running. Again, We take customer satisfaction very seriously and strive to exceed customers' expectations on every interaction. I hope to hear from you soon. Kevin Dwyer, General Mgr.

November 10, 2017

Great Experience Brought my car in for service repairs. Patti Kupfer was amazing! I had issues with insurance company and Patti couldn't have been better. Very acco More

by CHRISTINE E TRAVAGLINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2017

Great Service! I have been going to Autohaus BMW for a while now, and each time I go, whether it's regular maintenance or something more, Patti goes above and beyond More

by JS44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2017

Amazing people I brought my car in last week because I was having an issue with my engine. I determined it was in my best interest to have the professionals look at More

by Young@heart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Ethan Krysiak
October 26, 2017

Happy Owner I brought my car in for a recall and sat with Ethan. He had the shop look the car over and found a few items that needed attention. He found a loaner More

by Bmw john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
October 26, 2017

Terrible Service The worst service I've ever had at any dealership, I will never buy another BMW because of how terrible they handle situations. I paid over $13,000 fo More

by Bserkes328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Clem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2017 -

Autohaus BMW responded

I am sorry for our part in this unacceptable experience that was delivered to you. I have counseled my staff and made sure that they know to get a manager involved in situations such as you experienced immediately when they feel they may not be able to make a customer completely happy. Had that been done, I believe we could have avoided this outcome for you. It was unfortunate that your issues involved equipment from a third party, Dinan, and that, therefore, they were directing the diagnosis to repair your vehicle. Still, I understand that you are my customer and I am responsible for your satisfaction. We will probably dissolve our partnership with Dinan based partly on their response to your issue. It is also my understanding that another repair facility was involved with Dinan and attempting to repair this issue. While I understand your decision to get a second opinion, it obviously complicates my ability to resolve the problem. When you returned your vehicle to me after their repair also failed, we were still attempting to get this resolved to your satisfaction. I am sorry we were unable to do so when you removed your car from my facility. I would be happy to continue to work with Dinan on your behalf if you wish me to. Again, I apologize that your situation was not brought to my attention earlier. My sales director reached out to you when we saw your review. My direct line is 314-880-8411 and my email address is kevin.dwyer@bmwautohaus.com. If there is anything I can do to help or if you would like to discuss this further, please contact me. We have been serving the St. Louis community for over 50 years and customer satisfaction is our highest priority. We are the highest rated BMW dealer in Missouri for the last three years running based on customer satisfaction from on-line reviews posted to this website. I am disappointed when we fail to live up to our reputation, but all we can do is acknowledge our mistake, apologize, and focus on doing better in the future. Kevin Dwyer General Manager

October 24, 2017

Simply the Best! Had my x5 here few times in the last couple months.Few major things was wrong with my car.Which All have been fixed,&my car drives like new again. Al More

by Runnerrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
October 20, 2017

Do not go here for service. None found. I had an appointment for a small service on my BMW. I was told to wait until Mike (Crader I assume) finished with his current client; he would come t More

by Pamela
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike didn’t work with me, but he apparently was supposed to. , Mike Crader, Amanda Suraci
Oct 23, 2017 -

Autohaus BMW responded

I was disappointed to hear of the unsatisfactory service that you experienced at our store. I apologize for your inconvenience and for giving you the impression that customer satisfaction is not important to us. I assure you that it is and that this treatment is not the norm at Autohaus. We are family owned and have been serving the St. Louis community for over 50 years. We have been recognized as the number one ranked BMW dealer in Missouri for the last three years running by DealerRater, the website where you left your review. DealerRater bases that annual award on customer satisfaction as shown by on-line reviews that are posted to their website. Our great reputation is a result of our employees being focused on making our customers happy each and every day. I realize that all the accolades in the world can't make up for how you feel when you did not experience the level of service we are known for. Again, I apologize for that. Should you change your mind, I can guarantee that you would be happy on your next visit.

October 15, 2017

Service department exceptional Service quickly did the taillight recall. At this visit, Patti Kupfer noticed work needed under warranty. She accommodated my schedule to get the wo More

by HappyBMWowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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