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2,275 Reviews of Autohaus BMW - Service Center
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November 13, 2017
Fantastic service I brought my 2014 X5 in for routine maintenance and was pleasantly surprised at how quickly and efficiently Amanda Suraci was able to process everythi I brought my 2014 X5 in for routine maintenance and was pleasantly surprised at how quickly and efficiently Amanda Suraci was able to process everything and get me on my way in less than an hour and and a half. That also included a complimentary car wash. Would highly recommend the dealership and especially Amanda, she was fabulous More
by Joliann21
Employees Worked With
Amanda Suraci
November 13, 2017
Poor Quality Control Took my vehicle to this dealership multiple times for repairs. the most recent time didn't get 5 miles from the dealership before the check engine li Took my vehicle to this dealership multiple times for repairs. the most recent time didn't get 5 miles from the dealership before the check engine light came on. When asked about performing post repair diagnostics response was "no." One service advisor reported multiple customers having to return multiple times to get repair performed correctly. perhaps more investment in training repair personnel and less advertising is in order. More
by hdrider
Employees Worked With
Victor Richards
November 10, 2017
Great Experience Brought my car in for service repairs. Patti Kupfer was amazing! I had issues with insurance company and Patti couldn't have been better. Very acco Brought my car in for service repairs. Patti Kupfer was amazing! I had issues with insurance company and Patti couldn't have been better. Very accomodating, helpful and stayed on top the matter throughout the whole process. Thanks to Patti for helping to get things done! More
by CHRISTINE E TRAVAGLINI
Employees Worked With
November 09, 2017
Great Service! I have been going to Autohaus BMW for a while now, and each time I go, whether it's regular maintenance or something more, Patti goes above and beyond I have been going to Autohaus BMW for a while now, and each time I go, whether it's regular maintenance or something more, Patti goes above and beyond with her service. She always treats me with respect, has a positive attitude, and makes sure I understand what's going on with my vehicle. Thank you, Patti for making a trip to the dealership easy! More
by JS44
Employees Worked With
October 28, 2017
Amazing people I brought my car in last week because I was having an issue with my engine. I determined it was in my best interest to have the professionals look at I brought my car in last week because I was having an issue with my engine. I determined it was in my best interest to have the professionals look at it as opposed to the cheaper option corner repair shops near my house. Needless to say, everyone lived up to and even exceeded my expectations when it came to friendliness and competence. Ethan was beyond amazing. I can see why you have him front and center in the service drive. He put my mind at ease and assured me of everything that would be done to my car. But more importantly after the work was completed, when I came to pick up he did not just rush me away to move on to the next person. He walked me over to the cashiers desk personally and then proceeded to go over every last detail of the work performed to make sure I was confident in my visit. Jessica was beyond polite with a friendly smile the whole time. Her and Ethan clearly work well together. You can tell they both respect each other very much. A wise move to have two such beautiful and caring people be the last ones you see before you leave. They remind me of my late husband and I when we were younger - yet another wonderful personal touch to my visit. Autohaus BMW has always been talked about in my groups of friends that own BMW's and it's clear why. Thank you Ethan and Jessica - and thank you Autohaus. You are amazing! More
by Young@heart
Employees Worked With
Jessica, Ethan Krysiak
October 26, 2017
Happy Owner I brought my car in for a recall and sat with Ethan. He had the shop look the car over and found a few items that needed attention. He found a loaner I brought my car in for a recall and sat with Ethan. He had the shop look the car over and found a few items that needed attention. He found a loaner car for me and got me on my way. They took care of everything and even washed my car! I was able to run some errands and have my car fixed! I couldn't be happier! I will return to Autohaus!! More
by Bmw john
Employees Worked With
Ethan Krysiak
October 26, 2017
Terrible Service The worst service I've ever had at any dealership, I will never buy another BMW because of how terrible they handle situations. I paid over $13,000 fo The worst service I've ever had at any dealership, I will never buy another BMW because of how terrible they handle situations. I paid over $13,000 for Dinan upgrades to my 2013 M6 and have had nothing but problems with the car since. They have had it for almost 3 months now and they still can't figure out why the Dinan upgrades aren't producing the promised results. The communication between Autohaus, Dinan and myself is something you would expect from a driveway mechanic and the ability to actually fix the car which only has 4500 miles on it is sub par by any standards. More
by Bserkes328
Employees Worked With
October 24, 2017
Simply the Best! Had my x5 here few times in the last couple months.Few major things was wrong with my car.Which All have been fixed,&my car drives like new again. Al Had my x5 here few times in the last couple months.Few major things was wrong with my car.Which All have been fixed,&my car drives like new again. All three times I've received awesome service and it's great they call and work with warranty company for you!Free loaner car ,and updates on when my car would be done.Amanda is the Best! Thanks Autohaus!!🤘😊 More
by Runnerrr
Employees Worked With
Amanda Suraci
October 20, 2017
Do not go here for service. None found. I had an appointment for a small service on my BMW. I was told to wait until Mike (Crader I assume) finished with his current client; he would come t I had an appointment for a small service on my BMW. I was told to wait until Mike (Crader I assume) finished with his current client; he would come to get me. Mike never came. After 25 minutes, I found someone else to help me & I was directed to Amanda. Amanda comped my service & did take care of me. This was my second visit & I was ignored the first time also. Last time here. More
by Pamela
Employees Worked With
Mike didn’t work with me, but he apparently was supposed to. , Mike Crader, Amanda Suraci
October 15, 2017
Service department exceptional Service quickly did the taillight recall. At this visit, Patti Kupfer noticed work needed under warranty. She accommodated my schedule to get the wo Service quickly did the taillight recall. At this visit, Patti Kupfer noticed work needed under warranty. She accommodated my schedule to get the work done the next week. More
by HappyBMWowner
Employees Worked With
