Autohaus BMW - Service Center

Excellent Service We are repeat customers as a result of the excellent service we receive from the service department. I am confident in the quality of the work perform We are repeat customers as a result of the excellent service we receive from the service department. I am confident in the quality of the work performed. Mike Crader always remembers my name when I come in the shop. He is great with his customers. More

Patti My schedule appt with Patti was great- she made sure she understood my issue before and after my service was completed. Excellent service as always My schedule appt with Patti was great- she made sure she understood my issue before and after my service was completed. Excellent service as always More

learning about all bells and whistles of my BMW Chris Buie sat down in back seat and went over everything you are lucky to have an employee that knows so must about your cars. We have his card he Chris Buie sat down in back seat and went over everything you are lucky to have an employee that knows so must about your cars. We have his card he said call anytime with questions and we will. More

Outstanding !!! Dealing with Greg at Autohaus BMW service dept. has been a fantastic experience. Not only is he an extremely knowledgeable service advisor , but he ma Dealing with Greg at Autohaus BMW service dept. has been a fantastic experience. Not only is he an extremely knowledgeable service advisor , but he makes you feel like your car is in the best hands in the industry. Never have I felt that I was being taken advantage of & his explaining of all repairs performed on "my baby" was quite comforting. Outstanding service! More

Excellent as always I have been working with Chris for years, he defines what service is and should be. The car buying experience is over in a day but the service last f I have been working with Chris for years, he defines what service is and should be. The car buying experience is over in a day but the service last for years and is what separates dealerships. Chris is responsive to my needs and cognizant of my time as I don't want to have to come back if any issues could have been resolved when my vehicle is there. Chris has excellent communication skills when notifying me of what needs to be done and potentially can wait. His follow up is also excellent and he keeps me informed when my car is in for service. Thanks Chris for making the service process easy, will keep me coming back. More

No news here Once again and not surprisingly, Autohaus met my expectation. Amanda Suraci is another awesome Autohaus team member who gets it right with service, co Once again and not surprisingly, Autohaus met my expectation. Amanda Suraci is another awesome Autohaus team member who gets it right with service, courtesy and professionalism. Thank you again to Autohaus and as always, to Mike Crader, for making me feel like part of the family! Ya'll rock it out EVERY time!! More

5 stars Chris is always helpful and knows the ins and out of my car (really all BMW's). He always gets me in quickly for appointments and makes the entire ex Chris is always helpful and knows the ins and out of my car (really all BMW's). He always gets me in quickly for appointments and makes the entire experience a pleasant one- which is not always the case at other dealerships. More

Went The Extra Mile I always have a great experience when getting my car serviced at AutoHaus. I typically work with Chris Clem who who is diligent and communicates well I always have a great experience when getting my car serviced at AutoHaus. I typically work with Chris Clem who who is diligent and communicates well when issues arise. More

Luxury Cars Need Luxury Service I knew when I bought a BMW that eventually it would need work done, and that's never fun. Luxury cars require luxury service. Luckily, there's Autohau I knew when I bought a BMW that eventually it would need work done, and that's never fun. Luxury cars require luxury service. Luckily, there's Autohaus, which is my go-to for all my work, including scheduled maintenance and unexpected repairs (my wife hit the curb and popped a tire). I appreciate knowing up front how long it will take and what it will cost me. I would recommend this place to my friends and family. More

Beyond Perfection These folks took care of me a long time ago (1992 to 2000) in their old location (Mike Crader, Gerd Petermann)...and when I returned to purchase anoth These folks took care of me a long time ago (1992 to 2000) in their old location (Mike Crader, Gerd Petermann)...and when I returned to purchase another BMW, many of the same faces were still there. Gerd sold me this car too. That says a lot about employee satisfaction and employee quality as well. They have grown and it is obvious why. They again have gone beyond the extra mile. If I owned a Rolls Royce I might expect this...wait, BMW does own Rolls Royce!!! It is about the dealership. No other dealer in St. Louis come close to Autohaus BMW!!! They are the greatest. Service is quite personalized. Amanda is new to me...great to work with as well - very conscientious. I complained about a minor little dimple on the dash pad...I see the part is over $3000 and they have to get it from Germany. Any other car dealership would have told me to "pound sand" or might have tried to inject glue underneath it....no, they are doing this right. More