Autohaus BMW - Service Center

Excellent Service Call Once again, an excellent experience. I was a bit concerned when Linda retired; however, Ethan picked up the mantle and has been nothing less than outs Once again, an excellent experience. I was a bit concerned when Linda retired; however, Ethan picked up the mantle and has been nothing less than outstanding. I was in and out within the timeframe promised. More

Satisfied customer I came into the dealership today and I had the most amazing experience today, I would like to point out Amanda Suraci's professional and honestly. I h I came into the dealership today and I had the most amazing experience today, I would like to point out Amanda Suraci's professional and honestly. I have been a long time BMW owner (22 years) and have never had such an great service experience!!! I highly recommend working with Amanda Suraci, I'm actually looking forward to my next oil change appointment!!! More

I appreciate honest work I felt like the service guys were being straightforward and honest about what I needed done and why, and that is rare in a dealership service situatio I felt like the service guys were being straightforward and honest about what I needed done and why, and that is rare in a dealership service situation. I appreciated their courtesy and it seemed like the guys explaining my repair actually knew what they were talking about. Yeah, I wish it was not so expensive to get work done on a BMW but that is the only downside of owning a luxury vehicle. At least I didn't feel like they were gouging. Those parts ain't cheap! More

Great experience I brought my BMW into Autohaus for service and planned on waiting, but when my car need a longer service than I planned for my advisor Amanda Suraci p I brought my BMW into Autohaus for service and planned on waiting, but when my car need a longer service than I planned for my advisor Amanda Suraci put me in a loaner car! I was very happy with the service she provided. More

Service Patti continually defines excellent customer service. She does a tremendous job keeping me informed throughout the process and I feel that she always Patti continually defines excellent customer service. She does a tremendous job keeping me informed throughout the process and I feel that she always has my best interests in mind, which can be a rare commodity in the auto service industry. I believe Patti is the best service rep. to work with and Autohaus is fortunate to have her. More

Quick and great service We had a broken window and Patti got us in quickly, in a loaner, and on our way. Quick service repair and a nice coupon! We had a broken window and Patti got us in quickly, in a loaner, and on our way. Quick service repair and a nice coupon! More

Excellent service department Ethan Krysiak went above and beyond making what is normally an unfortunate experience a very good one. Considerate about my time and set me up with a Ethan Krysiak went above and beyond making what is normally an unfortunate experience a very good one. Considerate about my time and set me up with a loaner in record speed. Kept me updated on the repairs with excellent follow through. I will be using this service department for all future work. Great job Ethan! More

Service Department Excellence Patti Kupfer assisted me with getting my X3 diagnosed and repaired after it had been in another shop for 7 weeks. She was professional, kind, and on Patti Kupfer assisted me with getting my X3 diagnosed and repaired after it had been in another shop for 7 weeks. She was professional, kind, and on top of everything. She got my car right in and her service manager had the car diagnosed in less than an hour. They had the problems fixed and the car back to me in 24 hours. What a great experience it was. They were honest and told me even though my car had high miles it was worth fixing. I will be a loyal customer because of the excellent service but also because Patti took the time to really listen to our problems with the car and made sure we were taken care of every step of the way. The young man that brought me my car was also very kind and made sure my car was clean and parked close. Great service from beginning to end. More

Exceptional customer service! I have taken my BMW in for service several times and I have never had a bad experience. Outstanding customer service seems to been a normal interactio I have taken my BMW in for service several times and I have never had a bad experience. Outstanding customer service seems to been a normal interaction with Patti Kupfer. I have been in Sales/Home Furnishings for over 25 years, so I know when a person is going above and beyond what is expected of them. A personal thank you to Patti for being an example of what a professional should be. More

Fantastic as always Ethan took care of my car when I got in. I was an unexpected customer that day but he still found a way to get me in seamlessly. He is always so kind Ethan took care of my car when I got in. I was an unexpected customer that day but he still found a way to get me in seamlessly. He is always so kind and thoughtful, respecting both my time and me personally. I will always see him whenever I need to be worked on!! Thanks Ethan for EVERYTHING :) More