Autohaus BMW - Service Center

Impeccable service Autohaus BMW gives exceptional service. The facility is clean and well-organized. Ethan was my service advisor and he was extremely friendly, knowle Autohaus BMW gives exceptional service. The facility is clean and well-organized. Ethan was my service advisor and he was extremely friendly, knowledgeable and helpful. He kept in touch with me to let me know what was going on with my X3. I liked that he'd call and leave detailed messages so that I could call him back when I was free. He was never pushy and he truly knows the ins and outs of BMWs. My car looks awesome (had it serviced and detailed) and it's driving well! I'm extremely happy with the experience I had and will go back to Autohaus to keep my car running well. More

Great Customer Support with Greg Issitt I recently went into the BMW Autohaus store to replace my wiper blades for my 2011 5 series. Long story made short the process to replace seemed to be I recently went into the BMW Autohaus store to replace my wiper blades for my 2011 5 series. Long story made short the process to replace seemed to be easy from the owners manual and from the BMW corporate site. I even went onto YouTube to get my blades into the vertical position to replace but I just could not get the car to cooperate. Very frustrating. I drove in during my lunch hour and asked Greg for advice. He could have easily not gone the extra yard to help but instead he did! He not only diagnosed and investigated the problem, he actually helped me replace the inserts right at his desk. He was the total professional, never got frustrated with me or upset and made me feel appreciated as a BMW costumer. Yes something small things can go a long way. Thank you Greg for the awesome customer support! More

Thanks Greg! As always, Greg Issit was completely professional, help[ful and knowledgeable when I took my vehicle to Autohaus. He got me in quickly and provided ex As always, Greg Issit was completely professional, help[ful and knowledgeable when I took my vehicle to Autohaus. He got me in quickly and provided excellent service, and always with a smile. Thanks Greg! More

Great staffing team I can't say enough good things about Linda Schaefer. Her smiling face and honest attitude makes me feel so comfortable coming in. I trust she will le I can't say enough good things about Linda Schaefer. Her smiling face and honest attitude makes me feel so comfortable coming in. I trust she will lead me in the proper direction with my repairs and I appreciate her very much. Thanks Linda! More

BMW 330I Service is excellent and approach is honest. When I first took car in for service, I was anticipating higher cost due dealer environment but that is n Service is excellent and approach is honest. When I first took car in for service, I was anticipating higher cost due dealer environment but that is not case. Very competitive and with loaners extremely convenient. Patti is great and will be customer for life. More

Great experience Today Patti was awesome! She made my whole experience that much better. Extremely helpful and totally surpassed the level of satisfaction by exceeding Today Patti was awesome! She made my whole experience that much better. Extremely helpful and totally surpassed the level of satisfaction by exceeding my expectations . More

Head lamp issue Mike Crader is always exceptionally helpful and he knows the car. I appreciate his input. He's incredibly responsive. And I appreciate his phone cal Mike Crader is always exceptionally helpful and he knows the car. I appreciate his input. He's incredibly responsive. And I appreciate his phone call explaining costs before the work is done. He's very easy to work with. More

Thank you Greg Issitt I had a terrible experience with another BMW dealership in town. I brought my newly purchased vehicle to Autohaus and they took tremendous care of me. I had a terrible experience with another BMW dealership in town. I brought my newly purchased vehicle to Autohaus and they took tremendous care of me. They fixed my vehicle for less than was quoted to me at the other dealership, loaned me a great vehicle at no charge while they repaired mine and, all in all, I had a great experience. I will never purchase from the other dealership again, any future BMWs I buy will be through Autohaus. More

Great to work with After I bought my 335is i was directed to Chris as a SA as he was recomended by one of the delivery people as someone who understands performance cars After I bought my 335is i was directed to Chris as a SA as he was recomended by one of the delivery people as someone who understands performance cars. Chris and I laid out a plan to add some extra muscle to my car. Chris took the time to call Dinan to make sure what my car needed to have done and more importantly what not to have done. First step was a Dinan Stage 2 which we completed this week. Both Chris and the installing tech drove the car to make sure the power promised delivered. Lets just say I have a very big smile on my face when I mash on the accelorator More

Troubleshooting engine issue and performance upgrade I found the dealership very responsive, honest and helpful. This is largely based on my interaction, mostly over the phone, with Ethan Krystal. He was I found the dealership very responsive, honest and helpful. This is largely based on my interaction, mostly over the phone, with Ethan Krystal. He was deliberate, very communicative and honest about what they thought the problem with the engine faults were. They took a pragmatic approach to the issue, helpling manage cost associated with assesing the issue and not to too often typical, shot gun costly reaction. I'm a technically savvy person and appreciated the diagnostic approach to try and solve the problem in a measured manner. Ethan called me regularly to keep me informed of progress and what was unfortunately a costly repair needed in the end. I felt comfortable that the proposed solution was in fact what the car needed. The car was ready as expected and when I called to assess if they could also install a performance upgrade, they did so quickly and efficiently. Further, they were very fair about the cost overall, applying discounts available and frankly, not charging me for double labor. I am skeptical of auto service in general. I simply trust these people. More