Autohaus BMW - Service Center

Consistent Service We have now had 6 BMW's from 3 different deal ships in St. Louis and this dealership and the teams are by far the best we have experienced. We have h We have now had 6 BMW's from 3 different deal ships in St. Louis and this dealership and the teams are by far the best we have experienced. We have had a consistently client centered approach from the service team (all are great but Chris Clem is our pick) and the sales team seems just as consistent though we have started our experience with Bob Dedert and will look to him in the future. Great overall experience! More

Great service experience with BMW Autohaus Autohaus has a richly deserved reputation of exceptional service for good reason. The people who work there have great attitudes and are true professi Autohaus has a richly deserved reputation of exceptional service for good reason. The people who work there have great attitudes and are true professionals. I have worked with Linda Schaefer for years and would not even consider going anywhere besides Autohaus for service on my BMW for that very reason. Linda is always cheerful and ready to help. I cannot sing her praises enough. Not only is she very knowledgeable and proficient, she is a joy to work with. The dealership offers a loaner car when available, should I need it. Autohaus is very clean with an open airy design. The techs who work on the vehicles are the best in town. If you choose to wait for your car to be serviced, Autohaus provides a very comfortable customer waiting area stocked with fresh fruit and drinks. The cashier is always friendly and my paperwork is always in order and quickly processed. My car is always washed and ready to go after service. More

extraordinary service experience The service at Autohaus has always been a first class experience and my recent visit resulted in a much better result than I expected. I came in with The service at Autohaus has always been a first class experience and my recent visit resulted in a much better result than I expected. I came in with an engine problem without an appointment after the July 4th holiday, Greg had me in and out in a service loaner in 10 minutes! Later I spoke with BMW National Customer Service explaining my problem and that the car was slightly out of warranty. BMW expedited the review and spoke with Service Manager Victor Richards who went above and beyond my expectations with the engine issue. Greg followed up, keeping me informed about every step in the Autohaus/BMW solution. The result was one very pleased customer! Thank you Greg and Victor More

Plaza bmw will never get my business again id say i am a seasoned bmw owner, i always took my car to plaza, but ever since they have been under new management, the service is terrible their tur id say i am a seasoned bmw owner, i always took my car to plaza, but ever since they have been under new management, the service is terrible their turn over rate is outrageous and no one is on the same page! the service advisors do not communicate with you as much as they promise to. in addition to the fact that they never have loaner vehicles. AutoHaus is absolutely outshining any bmw dealership available , my service advisor is Patti K. she's such a doll and is extremely knowledgable, she got me AND my husband into a loaner vehicle both of our bmw's were due for service. the technicians went above and beyond to correct all issues and even made us aware of upcoming service. my car was given back to me clean from the inside out, and patti called me every day during the week that they had my car. More

Excellent Customer Servive Service advisor Mike Crader is a sterling example of what customer should be. He is always pleasant, efficient and professional. I've dealt with Mike Service advisor Mike Crader is a sterling example of what customer should be. He is always pleasant, efficient and professional. I've dealt with Mike for over 20 years and he is one of the reasons we keep going back to Autohaus for our BMW. More

Customer Focused, courteous & professional service dept! In the last 20 years ,we have owned 7 BMW's and are experienced with 10 different dealerships across 7 states for service. Autohaus BMW of ST Louis ha In the last 20 years ,we have owned 7 BMW's and are experienced with 10 different dealerships across 7 states for service. Autohaus BMW of ST Louis has clearly been the best and the most customer focused dealership we have experienced and not because of over the top customer waiting areas. There's are nice:) We moved to STL 18 months ago and our 2011 and 2013 X's were purchased elsewhere but you wouldn't know it. I am always offered a loaner as a starting point, not just a ride. The dealer in MN where I purchased the vehicle didn't offer that always and even when it was a warranty repair. Secondly, Dan, Mike, and Victor in the service department are professionals who know their vehicles and always direct me to coupons or advertised service savings when I forget to look. They are honest in their service appraisals of my vehicles and willing to say when something isn't necessary. I never feel oversold on service or scared sold into additional services. What has really given me enthusiasm for this dealership once again was their willingness to advocate on my behalf for a pricey Diesel Exhaust Fluid tank sensor repair ($2300) at just 80k miles and not quite 5 years of ownership. They persuaded BMWUSA to give me more than fair compensation on the repair. Reminder, I didn't buy any of my previous BMW's from Autohaus. They are good honest people and I will shop for my next BMW from them for certain. When I told the cashier how pleased I was with their organization and how they treat their customers, she replied: "they treat the employees the same way. This is my 3rd dealership and they are the best to work for by far." Well-treated employees translates into well-treated customers in my opinion. Seems to be a good culture. Thank you again, Victor, Mike, Dan and the Autohaus team. Kevin Howes ST Louis Share review Write an update More

Excellence Greg and his service team were quick, polite, and professional. I had water pump issues on my 2011 335i. They got the car in and finished in less than Greg and his service team were quick, polite, and professional. I had water pump issues on my 2011 335i. They got the car in and finished in less than 24hrs and offered a free loaner. Also, with the CPO warranty, this experience was absolutely painless. If there is EVER another problem with my car, I know exactly where I will be headed first thing. More

I would highly recommend Dan Wirick. Dan Wirick has helped me with my cars for 20+ years, he is knowledgeable, very professional and trustworthy . I would highly recommend Dan Wirick and Dan Wirick has helped me with my cars for 20+ years, he is knowledgeable, very professional and trustworthy . I would highly recommend Dan Wirick and Autohaus BMW. More

Positive Autohaus Experiance I have purchased 3 BMW's, and will continue to come back to Autohaus because of the level of service both at the time of the sale and, more importantl I have purchased 3 BMW's, and will continue to come back to Autohaus because of the level of service both at the time of the sale and, more importantly, through the lifetime of the vehicle. When calling in for service, I always ask for Greg. He's been my primary point of contact for many years and one of the key reasons I continue to come back. In fact, I've recommended Greg to others and received similar positive feedback from them as well. Based on their feedback, and my own observations, I'll continue to be a customer of Autohaus well into the future! More

Excellent Dan has helped me with all my automotive needs for a number of years, he is honest, professional and knowledgeable. I would recommend Dan Wirick and A Dan has helped me with all my automotive needs for a number of years, he is honest, professional and knowledgeable. I would recommend Dan Wirick and Autohaus BMW. More