Autohaus BMW - Service Center

Service Dept and Advisors The service dept and customer relations are top notch. Always a professional, yet personable team are always there to help you. Their honesty and tru The service dept and customer relations are top notch. Always a professional, yet personable team are always there to help you. Their honesty and trustworthiness always make your experience even better. There is no up-selling and they help only the needs you are expecting. Loaner vehicles are always available and they take pride in making sure your vehicle is returned in tip top shape, cleaned and ready to get back on the road. Great dealership and very highly recommended. You would not be disappointed in any way, shape, or form. More

Mike Crader and the Autohaus Team Mike Crader and the entire Autohaus team are responsive, helpful and pleasant to deal with. They look for ways to make the repair process seamless and Mike Crader and the entire Autohaus team are responsive, helpful and pleasant to deal with. They look for ways to make the repair process seamless and try to find ways to help me rather than looking for ways to help me spend money More

Always Great Service I always get Linda Schaefer as my service advisor. She's calm, efficient, friendly and knowledgeable. She always gets me exactly what I need and no I always get Linda Schaefer as my service advisor. She's calm, efficient, friendly and knowledgeable. She always gets me exactly what I need and no more and is honest and up front about pricing. Outstanding is the best word to describe her and my experiences so far. More

Just the best!!!! New to town and not sure where to service my BMW, I figured to go to the local dealer. What a GREAT experience all around. Dan was just fantastic in k New to town and not sure where to service my BMW, I figured to go to the local dealer. What a GREAT experience all around. Dan was just fantastic in keeping me up to speed as to the status and the entire team was so professional. While I am sure that the other service providers are as good as Dan, but he is the man for sure! More

Linda is great I worked with Linda for the first time after my former and most excellent advisor left the dealership and it was a great experience. My car took some I worked with Linda for the first time after my former and most excellent advisor left the dealership and it was a great experience. My car took some time to be fixed and so she made sure I had a loaner for almost a week to go to work and simply live my life. She was not pushy to get me spend on other things and was very informative about what went wrong with my car. I would work with Linda again. I would also like to give a shout out to Dan Wirick who was the original replacement for my former advisor and he always replied to my emails and took care of my service needs before I met Linda. More

My second time working with Patti, which is always a pleasure and cannot not say enough good things! Patti kept me thoroughly informed through the whole process of the service work being performed. It pleasure and cannot not say enough good things! Patti kept me thoroughly informed through the whole process of the service work being performed. It is great working with Patti as she is proactive, explains everything in detail and provides options. Looking forward to working with Patti going forward. More

Great as usual Mike Crader did a fantastic job helping my wife and me. We were there for scheduled service and some new tires. Mike took the time to carefully explai Mike Crader did a fantastic job helping my wife and me. We were there for scheduled service and some new tires. Mike took the time to carefully explain the procedures and costs. We really appreciated all of his assistance. Thanks Mike! More

Chris Clem- Awesome as always! I called Autohaus shortly before close of business when my 3 Series "service engine soon" light came on, shortly after my mileage rolled over the warr I called Autohaus shortly before close of business when my 3 Series "service engine soon" light came on, shortly after my mileage rolled over the warranty- which of course caused me to panic. Fortunately (after talking me off the ledge) I was able to get on the schedule last minute, which was a relief...one less thing to worry about. Ive owned 5 BMW's. 4 of the aforementioned have been serviced by Autohaus. I have consistently worked with Chris Clem as a service advisor. Its great to have someone who knows my name, my car, and my history without having to root around in a computer. I am ALWAYS impressed with his knowledge of BMW's, his prompt communication, his patience in listening to me foolishly trying to imitate the sounds my car makes, and most importantly his honesty. It feels as if I have a friend looking out for me and my car. I never have to worry about trying to be "upsold" or unnecessary "fixes". Autohaus always has a nice BMW loaner for me to drive...which is a nice way to test drive other models. The service shop checks out my car quickly. Chris calls or emails me with the specifics, and I trust his recommendations. Chris was able to work with the shop and BMW to cover my ignition coil (apparently the root of my "check engine") and the spark plugs! My car is back in tip top shape, and Im happy! I highly recommend Autohaus service to anyone who truly values relationship based service. Ask for Chris... More

BMW Genius Chris Buie did a wonderful job acquainting us with the tech aspects of our BMW 750Li. In particular, he helped us get each of our keys in sync with p Chris Buie did a wonderful job acquainting us with the tech aspects of our BMW 750Li. In particular, he helped us get each of our keys in sync with presets of seats, radio, multimedia, heating/cooling system, bluetooth systems, etc. He also helped us with many other operating systems. He spent over 2 hours with us until we understood the technology. More

A BMW service department I could trust I have owned BMW's and have been part of the BMW club for more then 20 years. I recently moved to Southern Illinois for a job. Last month i purchased I have owned BMW's and have been part of the BMW club for more then 20 years. I recently moved to Southern Illinois for a job. Last month i purchased a 2010 M5 and needed a pre-purchase inspection, I called the president of the St Louis BMW club chapter and asked which dealership he would recommend -he suggested AutoHaus ,and i'm glad he did! I worked directly with Victor Richards and Greg Issit in the service department.[and based on my previous experience with dealerships in the past i was skeptical] I found Victor and Greg to be very knowledgeable and very honest with their recommendations ,In addition they always returned my calls and kept me updated with repairs.My experience was excellent More