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2,251 Reviews of Autohaus BMW - Service Center
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July 27, 2005
Had a engine bearing "service action", drove 120 miles to get the required engine work. During the week long service which included other service a hood dent occurred (in my opinion). Pictures o 120 miles to get the required engine work. During the week long service which included other service a hood dent occurred (in my opinion). Pictures of the car before service did not reveal any significant dent and it was present post work. Snow/ice was on car thus not noted when picked up Jan 2005. When melted in garage at home there it was. Communicated my concerns to service mgr and forwarded photos/info. They desired not even to see it, said it must have been something/bird I ran into going home?! What bird?? Had to pay over 1800 for a new hood. Their comment was...file it on your insurance since that's what it is for. I am not happy with the support from the dealer or BMW on this issue. I will never recommend this dealer to anyone! More
by twmarshm3
