Autohaus on Edens - Service Center

I Love this dealership. .when I was having problems with my car they help and my car has been running great... .when I was having problems with my car they help and my car has been running great... More

A routine service turned into a multi day issue because a part broke during the service... to their credit they put me a loaner and went out of their way to resolve the issue. Everything doesn't go as pla a part broke during the service... to their credit they put me a loaner and went out of their way to resolve the issue. Everything doesn't go as planned, nice to know they went the extra distance to make it better. More

The all process from beginning to the end was excellent accept waiting room under Mercedes standard accept waiting room under Mercedes standard More

They are polite and helpful and explain the issues with the car and when the service needs to be done. the car and when the service needs to be done. More

Convenient location. Easy access Great welcome service. Friendly and knowledgeable staff. Easy and clear explanations on service Easy access Great welcome service. Friendly and knowledgeable staff. Easy and clear explanations on service More

Everyone in the service department, especially Tom Lood, are the best that I have dealt with at any dealership. are the best that I have dealt with at any dealership. More

Went in to have a check engine light looked at. Came out with over 9k in suggested fixes. Was told I wouldn't pass emissions without one of the $1500 fixes. A quick Google search said the issue wa Came out with over 9k in suggested fixes. Was told I wouldn't pass emissions without one of the $1500 fixes. A quick Google search said the issue was $700 max so I decided I would take it . Next day the light goes off and I passed the emissions test. It was $250 just for the check. This was my second experience here and the first was similar. Won't be back. More

Tom Lood did a great job taking care of me. He’s great at his job and communicating. He’s great at his job and communicating. More

Choosing a "5" for "Extremely satisfied" isn't even high enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "c enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "customer first" approach which I haven't experienced in a very long time. He genuinely cared as much for me as a "person" as he did for me a "Mercedes Driver" Regarding the service....everything was done exactly as I had hoped. It was apparent that the attention to detail Tom showed to me was equally exhibited by the technicians. I've had some poor experiences at other Mercedes dealerships, so I'll be driving the hour it takes to get to Autohaus on Edens anytime I need something in the future. I know I'm in good hands there. More

John Morsy is a ecellent Mercedes rep! I live in the city and he always makes sure that My Car is serviced on the same date! John answers all my questions and he calls me back right away I live in the city and he always makes sure that My Car is serviced on the same date! John answers all my questions and he calls me back right away if I have extra questions! More